Random BSOD's


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    Random BSOD's


    Hi, I've been having random BSOD's, the last being whilst registering for this forum!
    The previous one was this morning. I had been running dBpoweramp converter overnight converting 18,000 files. 12 hours in to a 14 hour operation and it failed.
    I have 14,000 files converted but no idea what went wrong.
    Can anybody help please?

    Peter
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Hello,

    Try updating your nVidia display drivers: Drivers - Download NVIDIA Drivers
    Code:
    nvlddmkm.sys     Sat Oct 16 13:12:46 2010 (4CB9DD0E)
    Run SeaTools on your hard drives: SeaTools for Windows | Seagate
    Code:
    Event[2211]:
      Log Name: System
      Source: Disk
      Date: 2011-09-03T17:56:12.553
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Peter-PC
      Description: 
    The driver detected a controller error on \Device\Harddisk2\DR2.
    If the BSODs persist, run driver verifier: Driver Verifier - Enable and Disable

    ...Summary of the dumps:
    Code:
    
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sun Sep  4 13:37:23.719 2011 (UTC - 4:00)
    System Uptime: 0 days 9:40:29.687
    Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+30 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  iexplore.exe
    FAILURE_BUCKET_ID:  X64_0xD1_dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+30
    BiosReleaseDate = 11/11/2010
    SystemProductName = X58A-UD3R
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks for the reply.
    I updated the graphics driver and ran SeaTools, all good.
    I then ran dBpoweramp converter overnight again and woke to another restart screen following a BSOD. I've attached the dump files.
    I'll now run driver verifier and see what happens.

    Peter
      My Computer


  4. Posts : 968
    Windows 7 Ultimate x64
       #4

    also update your directx components as one of the .dmp files points to it as a cause:

    Download Details - Microsoft Download Center - DirectX 11 Technology Update

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Administrator\Downloads\Windows_NT6_BSOD_jcgriff2\090411-23431-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`02c58000 PsLoadedModuleList = 0xfffff800`02e9d670
    Debug session time: Sun Sep  4 11:37:23.719 2011 (UTC - 6:00)
    System Uptime: 0 days 9:40:29.687
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..............................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {8, 2, 1, fffff880010100a4}
    
    Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+30 )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000008, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff880010100a4, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f07100
     0000000000000008 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+30
    fffff880`010100a4 48897108        mov     qword ptr [rcx+8],rsi
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  iexplore.exe
    
    TRAP_FRAME:  fffff8800bb718d0 -- (.trap 0xfffff8800bb718d0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880010100a4 rsp=fffff8800bb71a60 rbp=fffffa80060f1d50
     r8=fffff8800bb71a80  r9=0000000000000000 r10=0000000000000000
    r11=fffff880018d4120 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+0x30:
    fffff880`010100a4 48897108        mov     qword ptr [rcx+8],rsi ds:00000000`00000008=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002cd41e9 to fffff80002cd4c40
    
    STACK_TEXT:  
    fffff880`0bb71788 fffff800`02cd41e9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`0bb71790 fffff800`02cd2e60 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`060f1f58 : nt!KiBugCheckDispatch+0x69
    fffff880`0bb718d0 fffff880`010100a4 : 00000000`00000000 fffffa80`060f1f58 fffffa80`060f1f48 00000000`00000000 : nt!KiPageFault+0x260
    fffff880`0bb71a60 fffff880`0103aae1 : 00000000`00000200 fffffa80`07ba1010 fffff8a0`00000000 fffffa80`05d26430 : dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+0x30
    fffff880`0bb71ab0 fffff880`0103d523 : 00000000`00000200 fffff880`0bb71d80 fffffa80`07272010 00000000`00000000 : dxgmms1!VidSchiAllocateQueuePacket+0x45
    fffff880`0bb71b90 fffff880`0456d764 : 00000000`00000000 00000000`00000200 fffff880`0bb722c0 00000000`00000000 : dxgmms1!VidSchSubmitCommand+0x1f7
    fffff880`0bb71bf0 fffff880`0456c773 : fffff8a0`00000001 fffff8a0`00000020 fffff880`0bb72270 fffff960`00000002 : dxgkrnl!DXGCONTEXT::Render+0xadc
    fffff880`0bb72200 fffff960`001de8fa : 00000000`0126c830 00000000`40000001 00000000`0126d2f0 00000000`0126fd20 : dxgkrnl!DxgkRender+0x3e7
    fffff880`0bb72470 fffff800`02cd3ed3 : 00000000`03868fd8 fffff880`0bb72520 00000000`00000000 00000000`7efa7000 : win32k!NtGdiDdDDIRender+0x12
    fffff880`0bb724a0 00000000`73c0164a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0126c808 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73c0164a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+30
    fffff880`010100a4 48897108        mov     qword ptr [rcx+8],rsi
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+30
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgmms1
    
    IMAGE_NAME:  dxgmms1.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1
    
    FAILURE_BUCKET_ID:  X64_0xD1_dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+30
    
    BUCKET_ID:  X64_0xD1_dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+30
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    Go ahead and run Driver Verifier, but I believe this is a hardware problem. Try running the three Prime95 tests, as well as Memtest86.

    https://www.sevenforums.com/tutorials...t-prime95.html

    RAM - Test with Memtest86+

    Seth - dxgmms1.sys is the Microsoft DirectX kernel driver, and won't actually be the cause of any crashes. Sometimes, when it is mentioned, it is a sign of video trouble: bad card? bad drivers? Often times, it doesn't even mean that though.

    ...Summary of the dumps:
    Code:
    
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sun Sep 11 01:31:15.087 2011 (UTC - 4:00)
    System Uptime: 0 days 22:10:26.038
    Probably caused by : Ntfs.sys ( Ntfs!NtfsRemoveClose+83 )
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x7E
    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
    FAILURE_BUCKET_ID:  X64_0x7E_Ntfs!NtfsRemoveClose+83
    BiosReleaseDate = 11/11/2010
    SystemProductName = X58A-UD3R
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  6. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    I ran Memtest86+ for 11 hours, 11 passes and no errors.
    I ran Prime95, monitoring with RealTemp and the CPU temperatures rose to 90C.
    With the system at idle temperatures are still 60C or 35C above ambient.
    Before I go any further I will replace the stock heatsink and fan for something more efficient.
    I didn't build this machine, an IT guy at work did, but I'm happy to work on it to improve it.
    Once I've got the temperatures down I'll run Prime95 for a day and see what happens.

    I think my BSOD's still might be software related because I've had plenty of them just browsing the web.

    Peter
      My Computer


  7. Posts : 968
    Windows 7 Ultimate x64
       #7

    Hi Peter remember that Prime95 is going to make that CPU run hotter than any other application you put to it. I will take a look at your event viewer logs and stuff and see if anything is off there..
      My Computer


  8. Posts : 968
    Windows 7 Ultimate x64
       #8

    Event Viewer Warnings and Errors


    Code:
    Event[4]:
      Log Name: Application
      Source: VSS
      Date: 2011-09-09T18:06:35.000
      Event ID: 12348
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Peter-PC
      Description: 
    Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{a566d7d6-ecf4-11df-82db-6cf049ec58f2}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly.  Check security on the volume, and try the operation again. 
    
    Operation:
       Removing auto-release shadow copies
       Loading provider
    
    Context:
       Execution Context: System Provider
    Resolve

    Ensure that VSS has access to the volume root directory

    If the Volume Shadow Copy Service (VSS) does not have access to the volume root directory, shadow copy creation on the volume will fail.
    To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.
    To ensure that VSS has access to the volume root directory:

    1. Open an elevated Command Prompt window. Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
    2. Type icacls <VolumeRootPath> /grant system:f at the command prompt, where <VolumeRootPath> is the path to the volume root directory, for example, D:\.

    For more information about the icaclscommand, see Icacls.
    Verify

    To verify that the Volume Shadow Copy Service (VSS) is operating correctly, retry the previous VSS operation.
    ----------------------------------------------------------------------------------------------------------
    Code:
    Event[1]:
      Log Name: Application
      Source: CVHSVC
      Date: 2011-09-09T18:13:01.000
      Event ID: 100
      Task: Client Virtualization Handler
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Peter-PC
      Description: 
    Information only. Failed to complete bits job
    -----------------------------------------------------------------------------------------------------------
    Code:
    Event[13]:
      Log Name: Application
      Source: Windows Error Reporting
      Date: 2011-09-09T18:03:15.000
      Event ID: 1001
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Peter-PC
      Description: 
    Fault bucket , type 0
    Event Name: StartupRepairOnline
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 6.1.7600.16385
    P2: 6.1.7600.16385
    P3: Gigabyte Technology Co., Ltd.
    P4: 171
    P5: 0
    P6: AutoFailover
    P7: 1
    P8: NoRootCause
    P9: 
    P10: 
    
    Attached files:
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7600.16385_5d9d6d12f486f9f3e780236dbd53daacbc746ecd_cab_11bcfc48
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 997eb835-db05-11e0-ac0a-6cf049ec58f2
    Report Status: 4
    ------------------------------------------------------------------------------------------------------------
    Code:
    Event[21]:
      Log Name: Application
      Source: Application Virtualization Client
      Date: 2011-09-09T18:02:57.000
      Event ID: 3057
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Peter-PC
      Description: 
    {tid=A5C}
    The Application Virtualization Client Core initialized correctly. 
    Installed Product: 
    Version: 4.6.0.1523
    Install Path: C:\Program Files (x86)\Microsoft Application Virtualization Client
    Global Data Directory: C:\ProgramData\Microsoft\Application Virtualization Client\
    Machine Name: PETER-PC
    Operating System: Windows 7 64-bit Service Pack 1.0 Build 7601
    OSD Command:
    Probably ought to look at those applications and reinstall them..
      My Computer


 

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