Windows Crashes & Now Req Phoenix Fail Safe Key on booting up Laptop

Hi
My sister laptop since yesterday is Now Req Phoenix Fail Safe Key on booting up Samsung N130 Laptop.

She said the laptop crashed while she was browsing the net and when she turn it on and off over night she was display with a Black Screen asking her for a "Phoenix Fail Safe Key"

She has no idea what the key is and does not remember taking the service out.
So we decided to try and get some support from Phoenix but on there website the service in now closed down
Failsafe

So im not sure how to get rid of this i cant enter bios or boor up and reinstall windows etc is there any way to get rid of this?

What if i take the CMOS Battery out will this restart the system? and get rid of the key request?

I purchased a laptop from a computer shop and it was refurbished and return to factory settings. it worked fine for over 2 months and this morning it was asking for a failsafe key.

I contacted the shop and he has no idea nor does he have the details of the owner as it was a few months ago.

I can't do anything, not even get into BIOS

Thank you for your reply.

The issue is I don't have a password or email. I never registered with Failsafe.

The netbook thinks its stolen when it's not. The netbook was return to factory settings from the shop before I bought it. The pevious owner must have registered it with failsafe...The only this that triggered this whole thing was windows updates and it went like that after a restart.

How the heck do I get this sorted. The shop is asking me to speak to Samsung or Pheonix failsafe. He has given me a receipt for the netbook to prove it was not stolen.

If you can't boot into windows or bios then maybe the only solution would be booting from some linux live CD and format whole disk.
then try to boot into bios and install new windows.

or try to insert windows installation disc and run startup repair.(maybe that may help somehow)

How about removing a harddrive from laptop and booting into bios
removing a HD is not so hard, all you need is screwdriver.

unplug laptop from power, remove batery and use screwdriver to remove harddrive.
then put batery back into notebook and plug laptop into power again.
turn it on and try to go into bios.

by going into bios you may be able to change the boot order, thus inserting your USB/DVD.
post the results.

codekiddy said:

How about removing a harddrive from laptop and booting into bios
removing a HD is not so hard, all you need is screwdriver.

unplug laptop from power, remove batery and use screwdriver to remove harddrive.
then put batery back into notebook and plug laptop into power again.
turn it on and try to go into bios.

by going into bios you may be able to change the boot order, thus inserting your USB/DVD.
post the results.

Looks like you know less than me. The BIOS is not on the HDD but on a BIOS chip on the motherboard.

First screen you see is the password key CAN NOT get to the BIOS screen !!!

Got a email response from Samsung...fecking useless just giving me links to the sites I have already been on
===
Thank you for contacting Samsung Electronics.

We understand that your laptop is asking for 16 digit key to login into the laptop.

We apologize for the inconvenience.

We suggest you please Unlock Or Uninstall Phoenix FailSafe in the laptop.

Please follow the steps in the link below, if you're using Windows XP operating system:
SAMSUNG's Digital World - Support

Please follow the steps in the link below, if you're using Windows 7 operating system:
SAMSUNG's Digital World - Support


Please do not click on the link, instead copy the entire URL, and paste it in the address bar of the web browser to open the link.

If you require additional assistance, you can email us by copying and pasting the URL below:

E-mail product support - SAMSUNG

Thank you.

Samsung Online Support.
==

computerproblem said:

The BIOS is not on the HDD but on a BIOS chip on the motherboard.

I know that BIOS is on Motherboard, but I tought maybe that screen comes booted from HD or something like that

Got a email response from Samsung...fecking useless just giving me links to the sites I have already been on

and? did you managed to solve the problem?