Blue Screen on Windows 7 Problem Event Name:BlueScreen

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 88B22487
BCP3: AF1A075C
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\091011-33390-01.dmp
C:\Users\Kevin Daley\AppData\Local\Temp\WER-147937-0.sysdata.xml
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

kevind1234 said:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 88B22487
BCP3: AF1A075C
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\091011-33390-01.dmp
C:\Users\Kevin Daley\AppData\Local\Temp\WER-147937-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

The dump files have been uploaded

Please note that the Laptop does not crash when booted in Safe Mode.

kevind1234 said:

The dump files have been uploaded

These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable


Old drivers needing updating

Code:

cpqbttn.sys    9/19/2005 3:24:09 PM        0x92f18000    0x92f1a480    0x00002480    0x432f1059                        
bcm4sbxp.sys    11/21/2006 8:25:43 AM        0x92eb7000    0x92ec8000    0x00011000    0x4562f047                        
ADIHdAud.sys    4/24/2008 1:26:27 PM        0x8db1d000    0x8db6d000    0x00050000    0x4810c2c3                        
AGRSM.sys    11/10/2008 10:56:37 AM        0x91e11000    0x91f17000    0x00106000    0x49184ba5                        
netw5v32.sys    3/26/2009 12:10:37 PM        0x92a12000    0x92e25000    0x00413000    0x49cba8fd

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Thanks for the response,

I did the memory test and it ran for 6 passes but no errors were identified. I did the driver test and the system crashed when I tried restarting it. How will I know what caused the crash and should I turn off the Driver test?

kevind1234 said:

Thanks for the response,

I did the memory test and it ran for 6 passes but no errors were identified. I did the driver test and the system crashed when I tried restarting it. How will I know what caused the crash and should I turn off the Driver test?

Upload the DMP files to us and if there was a file caught we will find it.

Thanks for all your help,

I eventually formatted and reinstalled the windows 7 operating system because I could not wait any longer to get the use of the computer. I have been monitorng it since and havent had any crashes. I'll upload the DMP files if the system crashes again.