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Windows 7: Laptop won't wake up from sleep

10 Sep 2011   #1

Windows 7 64 bit
Laptop won't wake up from sleep

First, I'm new here and don't really know the routine of asking for help, but here I go. Also, I should have no problem understanding or doing "complicated computer stuff." lol.

So this problem has been going on since I first bought my laptop from Best Buy two years ago (December 2009). It's a Gateway NV5302. Let me know if you need anymore specs.

Whenever I put my laptop to sleep, I get the "Resuming Windows" screen then that goes away and it just stays black. It never fully wakes up. But when I hibernate, it wakes up perfectly. I hibernate my computer just about every night. And restart it like at least once a week.

My temporary solution to fix the sleep issue has been disabling it. After several hours of inactivity, it automatically hibernates instead of sleeping. So I'm sorta disguising the problem instead of fixing it.

I read this thread: Won't wake from sleep mode And that still hasn't helped me. So any suggestions?

My System SpecsSystem Spec
16 Sep 2011   #2

Windows 7 64b Ultimate

Hello Andr3w, welcome to SF and sorry we took so long. It is very busy here and some of our excellent BSOD staff members have been hit by storm related Internet outage.

Please follow this tutorial closely, first post for uploading the stuff we need, second for filling your system specs.
My System SpecsSystem Spec

 Laptop won't wake up from sleep

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