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Windows 7: Windows has recovered from an unexpected shutdown

16 Sep 2011   #1

Win 7 64-bit Ultimate
Windows has recovered from an unexpected shutdown

This is the same screen I come home to every day for the last couple days.

Login Screen

Here is the event viewer and I have attached the logs for the three days.

Win 7 x64 Ultimate
320gb - wd
500gb - wd
3x 1tb - 2x bc wd 1x gc wd
tx750w - Consair
G. Skill 1600 mhz 16gb
amd am3 3.4Ghz quad core
GeForce GTX 550 TI

All drives are update as well as programs and patches, os is utd as well.

All information is helpful and appericated, if there is anything else needed just ask, thank you.

My System SpecsSystem Spec
16 Sep 2011   #2

Windows 7 Ultimate x64

Hi Dragon please follow this link and attach the results in your next post :)


My System SpecsSystem Spec
17 Sep 2011   #3

Win 7 64-bit Ultimate

Yeah, sorry about that, the format was unsupported, here is a text doc with the last 4 days of this error, starting with the most current to the most out-dated.
My System SpecsSystem Spec

17 Sep 2011   #4

Windows 7 Ultimate x64

lol I'm sry I never posted the link follow this and then post it to your next post:

What i need are the .dmp files which by following the guide I just posted the link to will give me..:)
My System SpecsSystem Spec
17 Sep 2011   #5

Win 7 64-bit Ultimate

Here is the info you asked for, if anything is missing, please just ask and I can get it for you.
My System SpecsSystem Spec
17 Sep 2011   #6

Windows 7 Ultimate x64

It a hardware error due to overclocking the processor most likely. If you using any type of overclocking software or just plain have the system overclocked through the setting in bios please set them back to standard settings or auto. AMD doesn't like to be overclocked but anything IMO shouldn't be overclocked just because it leads to system instability.

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Administrator\Downloads\dragon\091711-85671-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03c4b000 PsLoadedModuleList = 0xfffff800`03e90670
Debug session time: Sat Sep 17 05:50:38.015 2011 (UTC - 6:00)
System Uptime: 0 days 0:00:15.109
Loading Kernel Symbols
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800f0a2038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner

1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800f0a2038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

BUGCHECK_STR:  0x124_AuthenticAMD





fffff880`035a86f0 fffff800`03f0dc59 : fffffa80`0f0a2010 fffffa80`0cb2b040 00000000`00000004 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`035a8c10 fffff800`03dedf57 : fffffa80`0f0a2010 fffff800`03e682b8 fffffa80`0cb2b040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`035a8c40 fffff800`03d555d5 : fffff800`03ec9ae0 00000000`00000001 fffffa80`0dfea850 fffffa80`0cb2b040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`035a8c80 fffff800`03cd2001 : fffff880`01230e00 fffff800`03d555b0 fffffa80`0cb2b000 95eef299`f2f29cf3 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`035a8cb0 fffff800`03f62fee : 121d2813`1f2c1523 fffffa80`0cb2b040 00000000`00000080 fffffa80`0caac5f0 : nt!ExpWorkerThread+0x111
fffff880`035a8d40 fffff800`03cb95e6 : fffff880`03364180 fffffa80`0cb2b040 fffff880`0336efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`035a8d80 00000000`00000000 : fffff880`035a9000 fffff880`035a3000 fffff880`03226540 00000000`00000000 : nt!KxStartSystemThread+0x16


FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware




Followup: MachineOwner

1: kd> lmtsmn
start             end                 module name
fffff880`01000000 fffff880`01057000   ACPI     ACPI.sys     Sat Nov 20 02:19:16 2010 (4CE79294)
fffff880`013b8000 fffff880`013c3000   amdxata  amdxata.sys  Fri Mar 19 10:18:18 2010 (4BA3A3CA)
fffff880`00ff5000 fffff880`00ffe000   atapi    atapi.sys    Mon Jul 13 17:19:47 2009 (4A5BC113)
fffff880`00dcc000 fffff880`00df6000   ataport  ataport.SYS  Sat Nov 20 02:19:15 2010 (4CE79293)
fffff880`00d0c000 fffff880`00dcc000   CI       CI.dll       Sat Nov 20 06:12:36 2010 (4CE7C944)
fffff880`00fc5000 fffff880`00ff5000   CLASSPNP CLASSPNP.SYS Sat Nov 20 02:19:23 2010 (4CE7929B)
fffff880`00cae000 fffff880`00d0c000   CLFS     CLFS.SYS     Mon Jul 13 17:19:57 2009 (4A5BC11D)
fffff880`0183e000 fffff880`018b0000   cng      cng.sys      Sat Nov 20 03:08:45 2010 (4CE79E2D)
fffff880`01df1000 fffff880`01dff000   crashdmp crashdmp.sys Mon Jul 13 18:01:01 2009 (4A5BCABD)
fffff880`01ddb000 fffff880`01df1000   disk     disk.sys     Mon Jul 13 17:19:57 2009 (4A5BC11D)
fffff880`01a48000 fffff880`01a5b000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 17:21:51 2009 (4A5BC18F)
fffff880`01a0a000 fffff880`01a48000   dump_nvstor64 dump_nvstor64.sys Mon Jun 22 16:23:37 2009 (4A400469)
fffff880`01a00000 fffff880`01a0a000   dump_storport dump_storport.sys Fri Apr 22 14:04:32 2011 (4DB1DF50)
fffff880`012bd000 fffff880`012d1000   fileinfo fileinfo.sys Mon Jul 13 17:34:25 2009 (4A5BC481)
fffff880`01200000 fffff880`0124c000   fltmgr   fltmgr.sys   Sat Nov 20 02:19:24 2010 (4CE7929C)
fffff880`018c1000 fffff880`018cb000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 17:19:45 2009 (4A5BC111)
fffff880`01da1000 fffff880`01ddb000   fvevol   fvevol.sys   Sat Nov 20 02:24:06 2010 (4CE793B6)
fffff880`01c94000 fffff880`01cde000   fwpkclnt fwpkclnt.sys Sat Nov 20 02:21:37 2010 (4CE79321)
fffff800`03c02000 fffff800`03c4b000   hal      hal.dll      Sat Nov 20 06:00:25 2010 (4CE7C669)
fffff880`01d98000 fffff880`01da1000   hwpolicy hwpolicy.sys Sat Nov 20 02:18:54 2010 (4CE7927E)
fffff800`00bcb000 fffff800`00bd5000   kdcom    kdcom.dll    Sat Feb 05 09:52:49 2011 (4D4D8061)
fffff880`01600000 fffff880`0161b000   ksecdd   ksecdd.sys   Sat Nov 20 02:21:15 2010 (4CE7930B)
fffff880`019be000 fffff880`019e9000   ksecpkg  ksecpkg.sys  Sat Nov 20 03:10:34 2010 (4CE79E9A)
fffff880`00c8d000 fffff880`00c9a000   mcupdate mcupdate.dll Mon Jul 13 19:29:09 2009 (4A5BDF65)
fffff880`00e00000 fffff880`00e1a000   mountmgr mountmgr.sys Sat Nov 20 02:19:21 2010 (4CE79299)
fffff880`011bb000 fffff880`011c5000   msisadrv msisadrv.sys Mon Jul 13 17:19:26 2009 (4A5BC0FE)
fffff880`01400000 fffff880`0145e000   msrpc    msrpc.sys    Sat Nov 20 02:21:56 2010 (4CE79334)
fffff880`01d86000 fffff880`01d98000   mup      mup.sys      Mon Jul 13 17:23:45 2009 (4A5BC201)
fffff880`018cb000 fffff880`019be000   ndis     ndis.sys     Sat Nov 20 02:23:30 2010 (4CE79392)
fffff880`0145e000 fffff880`014be000   NETIO    NETIO.SYS    Sat Nov 20 02:23:13 2010 (4CE79381)
fffff800`03c4b000 fffff800`04234000   nt       ntkrnlmp.exe Wed Jun 22 20:53:23 2011 (4E02AAA3)
fffff880`01655000 fffff880`017f8000   Ntfs     Ntfs.sys     Thu Mar 10 20:39:39 2011 (4D79997B)
fffff880`00c00000 fffff880`00c78000   nvrd64   nvrd64.sys   Mon Jun 22 16:23:00 2009 (4A400444)
fffff880`012ec000 fffff880`01317000   nvstor   nvstor.sys   Fri Mar 19 14:45:11 2010 (4BA3E257)
fffff880`0137a000 fffff880`013b8000   nvstor64 nvstor64.sys Mon Jun 22 16:23:37 2009 (4A400469)
fffff880`011d2000 fffff880`011e7000   partmgr  partmgr.sys  Sat Nov 20 02:20:00 2010 (4CE792C0)
fffff880`00f1f000 fffff880`00f52000   pci      pci.sys      Sat Nov 20 02:19:11 2010 (4CE7928F)
fffff880`00fae000 fffff880`00fb5000   pciide   pciide.sys   Mon Jul 13 17:19:49 2009 (4A5BC115)
fffff880`00fb5000 fffff880`00fc5000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 17:19:48 2009 (4A5BC114)
fffff880`018b0000 fffff880`018c1000   pcw      pcw.sys      Mon Jul 13 17:19:27 2009 (4A5BC0FF)
fffff880`00c9a000 fffff880`00cae000   PSHED    PSHED.dll    Mon Jul 13 19:32:23 2009 (4A5BE027)
fffff880`015af000 fffff880`015bb040   PxHlpa64 PxHlpa64.sys Tue Oct 20 12:08:42 2009 (4ADDFCAA)
fffff880`01d4c000 fffff880`01d86000   rdyboost rdyboost.sys Sat Nov 20 02:43:10 2010 (4CE7982E)
fffff880`0118c000 fffff880`011bb000   SCSIPORT SCSIPORT.SYS Sat Nov 20 03:34:01 2010 (4CE7A419)
fffff880`01d42000 fffff880`01d4c000   speedfan speedfan.sys Sat Dec 18 04:03:51 2010 (4D0C9517)
fffff880`01d3a000 fffff880`01d42000   spldr    spldr.sys    Mon May 11 10:56:27 2009 (4A0858BB)
fffff880`0105d000 fffff880`01183000   spux     spux.sys     Sun Oct 11 14:55:14 2009 (4AD24632)
fffff880`01317000 fffff880`0137a000   storport storport.sys Thu Mar 10 21:30:23 2011 (4D79A55F)
fffff880`0124c000 fffff880`012bd000   SYMDS64  SYMDS64.SYS  Tue Dec 07 17:16:58 2010 (4CFECE7A)
fffff880`014cb000 fffff880`015af000   SYMEFA64 SYMEFA64.SYS Sun Mar 13 21:20:58 2011 (4D7D899A)
fffff880`01a90000 fffff880`01c94000   tcpip    tcpip.sys    Mon Jun 20 21:33:55 2011 (4E001123)
fffff880`011c5000 fffff880`011d2000   vdrvroot vdrvroot.sys Mon Jul 13 18:01:31 2009 (4A5BCADB)
fffff880`00e1a000 fffff880`00e56000   vmbus    vmbus.sys    Sat Nov 20 02:57:29 2010 (4CE79B89)
fffff880`01cde000 fffff880`01cee000   vmstorfl vmstorfl.sys Sat Nov 20 02:57:30 2010 (4CE79B8A)
fffff880`011e7000 fffff880`011fc000   volmgr   volmgr.sys   Sat Nov 20 02:19:28 2010 (4CE792A0)
fffff880`00f52000 fffff880`00fae000   volmgrx  volmgrx.sys  Sat Nov 20 02:20:43 2010 (4CE792EB)
fffff880`01cee000 fffff880`01d3a000   volsnap  volsnap.sys  Sat Nov 20 02:20:08 2010 (4CE792C8)
fffff880`00e6c000 fffff880`00f10000   Wdf01000 Wdf01000.sys Mon Jul 13 17:22:07 2009 (4A5BC19F)
fffff880`00f10000 fffff880`00f1f000   WDFLDR   WDFLDR.SYS   Mon Jul 13 17:19:54 2009 (4A5BC11A)
fffff880`00e56000 fffff880`00e6a000   winhv    winhv.sys    Sat Nov 20 02:20:02 2010 (4CE792C2)
fffff880`01183000 fffff880`0118c000   WMILIB   WMILIB.SYS   Mon Jul 13 17:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list
My System SpecsSystem Spec
17 Sep 2011   #7

Win 7 64-bit Ultimate

Thank you for the information, I do have a mobo that has a built in oc'ing system, however it is not currently overclocked. I do have another question, why would it always happen at the same time of the day, between 7 and 8 am?
My System SpecsSystem Spec
17 Sep 2011   #8

Windows 7 Ultimate x64

Thats probably when the computer runs the bugcheck. My suggestion is to enable Driver Verifier following this guide and letting your computer bsod a couple more times while it's enabled. Guide= Driver Verifier - Enable and Disable after the computer bsods at least twice disable driver verifier by opening the program again and deleting the settings either in normal mode or safe mode if you can't in normal mode. Then after you do that then run the bsod tutorial again and attach it to the next post.
My System SpecsSystem Spec

 Windows has recovered from an unexpected shutdown

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