I need help plz

cis190 · 17 Sep 2011

I'm not sure what the problem is but hopefully you can find out. Thank you!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800A41C010
BCP2: FFFFF8800FA94FA4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\091711-11185-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-17612-0.sysdata.xml

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JMH · 18 Sep 2011

Hello cis190

It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps.
Let us know if you need help

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

cis190 · 18 Sep 2011

what if all the games that i play crash after about 20 min. of game play? This has happen before and I reinstalled the OS and it fixed it for a while but now its starting again.

cis190 · 18 Sep 2011

its not heat because I have been monitoring the temp.