Unable to install- ANYTHING


  1. Posts : 7
    Windows 7 Home Premium 64 bit
       #1

    Unable to install- ANYTHING


    Running Windows 7 Home, things were fine for a while but in the apst several weeks I have started to have problems installing anything... its at a point now that I am unable to install ANYTHING without getting an APPCRASH error.

    I went onto MS help forums and tried to use their install/uninstall problem diagnostic... but I cant install it!!!

    I thought there may have been an issue with AVG so I unstalled it and tried again, no luck... then I tried to D/L AVG2012 and I am unable to install that either!! What the heck is going on??? Please help!!!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    MikeS71 said:
    Running Windows 7 Home, things were fine for a while but in the apst several weeks I have started to have problems installing anything... its at a point now that I am unable to install ANYTHING without getting an APPCRASH error.

    I went onto MS help forums and tried to use their install/uninstall problem diagnostic... but I cant install it!!!

    I thought there may have been an issue with AVG so I unstalled it and tried again, no luck... then I tried to D/L AVG2012 and I am unable to install that either!! What the heck is going on??? Please help!!!
    Could be malware, system corruption, etc.

    There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

    You want to look for critical errors (they have red in the left column ).

    When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

    When you find them please note the event ID, and the source codes and tell us what they are.
      My Computer


  3. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Here are a few of the most recent... there are a lot though as I am having the issue with everything...

    Faulting application name: MicrosoftFixit.ProgramInstallUninstall.Run.exe, version: 3.0.0.35, time stamp: 0x4df1e8e3
    Faulting module name: apphelp.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b73e
    Exception code: 0xc0000005
    Fault offset: 0x00006237
    Faulting process id: 0x930
    Faulting application start time: 0x01cc7573422aa481
    Faulting application path: C:\Users\Stanley\Downloads\MicrosoftFixit.ProgramInstallUninstall.Run.exe
    Faulting module path: C:\Windows\system32\apphelp.dll
    Report Id: 80fbf8a3-e166-11e0-baac-50e54940e88b


    Faulting application name: MatsBoot.exe, version: 3.0.0.46, time stamp: 0x4e01906e
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
    Exception code: 0xc000001d
    Fault offset: 0x000000000000cacd
    Faulting process id: 0x%9
    Faulting application start time: 0x%10
    Faulting application path: %11
    Faulting module path: %12
    Report Id: %13

    Faulting application name: avgmfapx.exe, version: 10.0.0.1409, time stamp: 0x4e694fd2
    Faulting module name: avgupdx.dll_unloaded, version: 0.0.0.0, time stamp: 0x4e66953d
    Exception code: 0xc0000005
    Fault offset: 0x6f06f4c7
    Faulting process id: 0xda0
    Faulting application start time: 0x01cc75721e0f74c6
    Faulting application path: C:\Program Files (x86)\AVG\AVG10\avgmfapx.exe
    Faulting module path: avgupdx.dll
    Report Id: 5bd62ec9-e165-11e0-8348-50e54940e88b

    Thats the 3 most recent App related...
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    The nice people might have your answer.
    matsBoot.exe error message - Microsoft Answers
      My Computer


  5. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    Tried running it in Explorer- same problem... heres the event log from that attempt:

    Faulting application name: MatsBoot.exe, version: 3.0.0.46, time stamp: 0x4e01906e
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
    Exception code: 0xc000001d
    Fault offset: 0x000000000000cacd
    Faulting process id: 0x%9
    Faulting application start time: 0x%10
    Faulting application path: %11
    Faulting module path: %12
    Report Id: %13
      My Computer


  6. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #6

    SFC /SCANNOW Command - System File Checker
    How to Repair Windows 7 System Files with System File Checker

    Let us know the result.
      My Computer


 

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