help bsod

carolvk · 24 Sep 2011

Hi I am having problems with the blue screen. before this I would have some freezing of my mouse or lagging in my computer. i was trying to update adobe reader when this happened before, Dont know if it is a fluke from that or notI since uninstalled itunes and my hp printer. It is still happening now at start up and random.
I have a dell inspiron 1545 laptop
with Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Pentium(R) dual core processor t4200@2.00ghz,2000mhz
mother board Dell Inc. 0G848F serial number .4DX9XJ1.CN7016698S045Q.
memory is DDR 3 gig
The laptop came with windows vista and a upgrade to windows 7
I believe win 7 has been installed since begininng this year
computer will be 2 years old this november
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C000001D
BCP2: FFFFF88000000000
BCP3: FFFFF88006C38150
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

panais · 24 Sep 2011

Hi carolvk :)

Please update these old drivers.

How to find and update drivers? Read this Best way to update drivers for free?

Old drivers code list,

Code:

secdrv.SYS        fffff880`03b65000    fffff880`03b70000    0x0000b000    0x4508052e    13-Sep-06 4:18:38 μμ                        
PxHlpa64.sys        fffff880`0133c000    fffff880`01347700    0x0000b700    0x4716537e    17-Oct-07 9:25:02 μμ                        
dump_iaStor.sys        fffff880`02e0d000    fffff880`02f1d000    0x00110000    0x485511c2    15-Jun-08 3:57:38 μμ                        
iaStor.sys        fffff880`0107f000    fffff880`0118f000    0x00110000    0x485511c2    15-Jun-08 3:57:38 μμ                        
000.fcl        fffff880`03bb3000    fffff880`03bde000    0x0002b000    0x48dcdf7a    26-Sep-08 4:11:22 μμ                        
RTSTOR64.SYS        fffff880`05926000    fffff880`0593b000    0x00015000    0x49a25bf1    23-Feb-09 11:18:57 πμ                        
OA009Ufd.sys        fffff880`059a6000    fffff880`059cd060    0x00027060    0x49b0d1e5    06-Mar-09 10:33:57 πμ                        
OA009Vid.sys        fffff880`0595a000    fffff880`059a6000    0x0004c000    0x49c322d5    20-Mar-09 8:00:05 πμ                        
spldr.sys        fffff880`01b8e000    fffff880`01b96000    0x00008000    0x4a0858bb    11-May-09 7:56:27 μμ                        
CtClsFlt.sys        fffff880`059ce000    fffff880`059f82a0    0x0002a2a0    0x4a35d6e1    15-Jun-09 8:06:41 πμ                        
stwrt64.sys        fffff880`04a6f000    fffff880`04aea000    0x0007b000    0x4a48ff45    29-Jun-09 8:52:05 μμ

Finish with the above steps and post back with any results.

carolvk · 24 Sep 2011

Ugh Id love to but It keeps doing blue screen before I can do anything. WHat now? Is this a driver problem ? I have no clue where to find or what these drivers are for.. whats the most important one? maybe I can get that one done before I crash again ugh sighs.
Ok some are in windows update after going to your driver reference page and they dont come up when i go to update .. the one thing i tried to do when i got to it installing its said microsoft operating system serivce pack not supported go to windows update and update but it says i have no updates.

seth500 · 24 Sep 2011

Hi carol I posted on your old thread take a look there and read what I said to do and then we can go ahead and start working from this thread I didn't realize I was on the old thread just until now, but anyway have a look and as stated if you have the McAfee sofware and lavasoft installed please uninstall them both and install just the MSE, here is a link to uninstall the McAfee software completely and the one for lavasoft is on the other thread: McAfee uninstaller: http://download.mcafee.com/products/...tches/MCPR.exe