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Windows 7: BSOD on reboot at login screen

29 Sep 2011   #1

Windows 7 Home Premium
BSOD on reboot at login screen

My laptop crashed last night after AVG caught and removed a threat. Unfortunately I did not see what the threat was or which file was removed. Now whenever I reboot the laptop it freezes at the user login screen and gives me the BSOD and reboots.

I can thankfully load in safe mode so I have been trying to figure out what the problem is. I'm hoping you guys can help with that. Because I am only in safe mode, I cannot load the Performance Logs & Alerts to attach the file but I have included the dump info.

I tried system restore twice and neither time did it resolve my problem.

Is Windows 7 . . . - x86 (32-bit) - the original installed OS on the system? YES - an OEM or full retail version? OEM Home Premium - What is the age of system (hardware)? 6 months - What is the age of OS installation 6 months - I was not provided a Win 7 disc or cannot find it

My System SpecsSystem Spec
29 Sep 2011   #2

Windows 7 Home Premium

If it helps, this is what Windbg gave me after I put the most recent dump file into it.

Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.


FAULTING_MODULE: fffff80002a58000 nt


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffffa80`04e1acd2 4401240a add dword ptr [rdx+rcx],r12d

EXCEPTION_PARAMETER1: 0000000000000001

EXCEPTION_PARAMETER2: 000000006d7602a6

WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR: 0x1E_c0000005




LAST_CONTROL_TRANSFER: from fffff80002b02919 to fffff80002ac85c0

fffff880`031e70b8 fffff800`02b02919 : 00000000`0000001e ffffffff`c0000005 fffffa80`04e1acd2 00000000`00000001 : nt+0x705c0
fffff880`031e70c0 00000000`0000001e : ffffffff`c0000005 fffffa80`04e1acd2 00000000`00000001 00000000`6d7602a6 : nt+0xaa919
fffff880`031e70c8 ffffffff`c0000005 : fffffa80`04e1acd2 00000000`00000001 00000000`6d7602a6 00000000`00000001 : 0x1e
fffff880`031e70d0 fffffa80`04e1acd2 : 00000000`00000001 00000000`6d7602a6 00000000`00000001 fffffa80`03b69000 : 0xffffffff`c0000005
fffff880`031e70d8 00000000`00000001 : 00000000`6d7602a6 00000000`00000001 fffffa80`03b69000 fffffa80`03b69040 : 0xfffffa80`04e1acd2
fffff880`031e70e0 00000000`6d7602a6 : 00000000`00000001 fffffa80`03b69000 fffffa80`03b69040 fffffa80`03b69000 : 0x1
fffff880`031e70e8 00000000`00000001 : fffffa80`03b69000 fffffa80`03b69040 fffffa80`03b69000 00000000`00000000 : 0x6d7602a6
fffff880`031e70f0 fffffa80`03b69000 : fffffa80`03b69040 fffffa80`03b69000 00000000`00000000 00000000`00000000 : 0x1
fffff880`031e70f8 fffffa80`03b69040 : fffffa80`03b69000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`03b69000
fffff880`031e7100 fffffa80`03b69000 : 00000000`00000000 00000000`00000000 00000000`00000000 00001f80`0010001f : 0xfffffa80`03b69040
fffff880`031e7108 00000000`00000000 : 00000000`00000000 00000000`00000000 00001f80`0010001f 0053002b`002b0010 : 0xfffffa80`03b69000


fffff800`02ac85c0 48894c2408 mov qword ptr [rsp+8],rcx


SYMBOL_NAME: nt+705c0


IMAGE_NAME: ntoskrnl.exe


Followup: MachineOwner
My System SpecsSystem Spec

 BSOD on reboot at login screen

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