One more BSOD. How do u decode BSOD codes
This dumps points to ccHPx86.sys, used by a Symantec/Norton product
You seem to be using an old Norton product, please uninstall it and use the latest version
Dumps are analyzed using the Windows Debugging Tools
Code:
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* *
* Bugcheck Analysis *
* *
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Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c0000005, 1, aa1128e4, 0}
*** WARNING: Unable to verify timestamp for ccHPx86.sys
*** ERROR: Module load completed but symbols could not be loaded for ccHPx86.sys
*** WARNING: Unable to verify timestamp for SYMEFA.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA.SYS
Probably caused by : ccHPx86.sys ( ccHPx86+191cd )
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 00000001, The address that the exception occurred at
Arg3: aa1128e4, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
+12a
00000001 ?? ???
TRAP_FRAME: aa1128e4 -- (.trap 0xffffffffaa1128e4)
ErrCode = 00000010
eax=86f6c13c ebx=00000000 ecx=86f6c170 edx=00000000 esi=86f6c170 edi=9035f906
eip=00000001 esp=aa112958 ebp=aa1129b4 iopl=0 nv up ei ng nz ac po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010292
00000001 ?? ???
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x8E
PROCESS_NAME: ccsvchst.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 87f09500 to 00000001
STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
aa112954 87f09500 00000008 86f6c13c 9033483d 0x1
aa1129b4 903301cd 00000000 85858a40 aa1129f4 0x87f09500
aa1129fc 90319219 85858a40 00000080 aa112a38 ccHPx86+0x191cd
aa112a60 90319721 99308208 993081e0 00000000 ccHPx86+0x2219
aa112a94 88a96acd 99308208 00000000 00000001 ccHPx86+0x2721
aa112ad0 88a9b535 00000000 99308138 993081dc SYMEFA+0x1bacd
aa112af4 88a9acc0 99308138 88a83020 99308138 SYMEFA+0x20535
aa112b30 88a97cd2 84a217b0 84a21740 00226004 SYMEFA+0x1fcc0
aa112bdc 88a85a15 84a21740 84c3eac0 85568868 SYMEFA+0x1ccd2
aa112bfc 82a874bc 85568868 84a21740 84a21740 SYMEFA+0xaa15
aa112c14 82c88eee 84c3eac0 84a21740 84a217b0 nt!IofCallDriver+0x63
aa112c34 82ca5cd1 85568868 84c3eac0 00000000 nt!IopSynchronousServiceTail+0x1f8
aa112cd0 82ca84ac 85568868 84a21740 00000000 nt!IopXxxControlFile+0x6aa
aa112d04 82a8e42a 00003034 00000000 00000000 nt!NtDeviceIoControlFile+0x2a
aa112d04 776a64f4 00003034 00000000 00000000 nt!KiFastCallEntry+0x12a
0089e464 00000000 00000000 00000000 00000000 0x776a64f4
STACK_COMMAND: kb
FOLLOWUP_IP:
ccHPx86+191cd
903301cd ?? ???
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: ccHPx86+191cd
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ccHPx86
IMAGE_NAME: ccHPx86.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4b6c8632
FAILURE_BUCKET_ID: 0x8E_ccHPx86+191cd
BUCKET_ID: 0x8E_ccHPx86+191cd
Followup: MachineOwner
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