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BSOD and Freeze on Login or Mostly Internet-Related Tasks
Hi all,
I've been dealing with this problem since about the end of August.
At first, my computer would freeze upon logging into Windows. I would get either a black screen, or a screen full of random colour patterns, or a solid colour. At the time I had Windows Vista, but I bought Windows 7 and did a fresh install of it. Still, the problem persisted.
I can login with no problems in Safe Mode, so I've started disabling services to pinpoint which one is causing the problem. I've gotten to the point where I've disabled every service except for those used in Safe Mode, but the problem persists. The only difference is that I can login BUT any time I try to start IE or MSN Messenger (this includes games, Norton Internet Security, the list goes on), I'll get the BSOD/random coloured-pattern freeze. Sometimes, after many restarts, I'll be able to use all my programs without a problem. This can be after 10 minutes of restarting and constantly getting BSOD, or it can be after 1-2 hours.
I've attached the most recent DMP file. However, there aren't many before it and they do not come on consecutive days or anything, for the most part (there are only 8 DMP files). I don't normally get an error report or BSOD report because my computer will freeze before it can register or something, but by chance I managed to receive this one:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 117
BCP1: FFFFFA80058544E0
BCP2: FFFFF8800F1E8CD8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\100211-19219-01.dmp
C:\Users\Geoffrey\AppData\Local\Temp\WER-39171-0.sysdata.xml
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Any help would be greatly appreciated.