BSOD and Freeze on Login or Mostly Internet-Related Tasks


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    BSOD and Freeze on Login or Mostly Internet-Related Tasks


    Hi all,

    I've been dealing with this problem since about the end of August.

    At first, my computer would freeze upon logging into Windows. I would get either a black screen, or a screen full of random colour patterns, or a solid colour. At the time I had Windows Vista, but I bought Windows 7 and did a fresh install of it. Still, the problem persisted.

    I can login with no problems in Safe Mode, so I've started disabling services to pinpoint which one is causing the problem. I've gotten to the point where I've disabled every service except for those used in Safe Mode, but the problem persists. The only difference is that I can login BUT any time I try to start IE or MSN Messenger (this includes games, Norton Internet Security, the list goes on), I'll get the BSOD/random coloured-pattern freeze. Sometimes, after many restarts, I'll be able to use all my programs without a problem. This can be after 10 minutes of restarting and constantly getting BSOD, or it can be after 1-2 hours.

    I've attached the most recent DMP file. However, there aren't many before it and they do not come on consecutive days or anything, for the most part (there are only 8 DMP files). I don't normally get an error report or BSOD report because my computer will freeze before it can register or something, but by chance I managed to receive this one:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 117
    BCP1: FFFFFA80058544E0
    BCP2: FFFFF8800F1E8CD8
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\100211-19219-01.dmp
    C:\Users\Geoffrey\AppData\Local\Temp\WER-39171-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Any help would be greatly appreciated.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    MercuryEnvy said:
    Hi all,

    I've been dealing with this problem since about the end of August.

    At first, my computer would freeze upon logging into Windows. I would get either a black screen, or a screen full of random colour patterns, or a solid colour. At the time I had Windows Vista, but I bought Windows 7 and did a fresh install of it. Still, the problem persisted.

    I can login with no problems in Safe Mode, so I've started disabling services to pinpoint which one is causing the problem. I've gotten to the point where I've disabled every service except for those used in Safe Mode, but the problem persists. The only difference is that I can login BUT any time I try to start IE or MSN Messenger (this includes games, Norton Internet Security, the list goes on), I'll get the BSOD/random coloured-pattern freeze. Sometimes, after many restarts, I'll be able to use all my programs without a problem. This can be after 10 minutes of restarting and constantly getting BSOD, or it can be after 1-2 hours.

    I've attached the most recent DMP file. However, there aren't many before it and they do not come on consecutive days or anything, for the most part (there are only 8 DMP files). I don't normally get an error report or BSOD report because my computer will freeze before it can register or something, but by chance I managed to receive this one:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 117
    BCP1: FFFFFA80058544E0
    BCP2: FFFFF8800F1E8CD8
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\100211-19219-01.dmp
    C:\Users\Geoffrey\AppData\Local\Temp\WER-39171-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Any help would be greatly appreciated.

    "It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

    As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

    If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD

    If playing with video driver versions hasn't helped, make sure the box is not overheating.

    Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

    Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

    If so, it might be as simple as dust buildup and subsequently inadequate cooling.

    I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Ok, as it turns out, it actually makes a lot of sense for my video card to be the problem.

    I followed your advice and opened up the tower to clean off all the dust. I don't think the problem is overheating since it didn't feel hot at all. After cleaning it as thoroughly as possible, I tried starting an application that would normally cause it to freeze, and it still froze. However, this time, it managed to restart on its own, and it gave me a different error report (different from the first one I provided). It goes as follows:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 101
    BCP1: 0000000000000019
    BCP2: 0000000000000000
    BCP3: FFFFF880009B2180
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\100311-30778-01.dmp
    C:\Users\Geoffrey\AppData\Local\Temp\WER-51293-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    I have attached the corresponding DMP file to this post. I am just wondering if this error report says any differently from the first; however, at this point, I am convinced that the problem is simply that the video card has outlived its life.
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Before killing the video card, I would remove Norton and replace with Microsoft Security essentials. It is known to cuase BSOD's and would be a look cheaper than the video card.

      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    I don't think Norton Internet Security 2011 is the problem because I uninstalled it at one point to see if it was and it made no difference. Moreover, this problem began before I even owned NIS 2011. I am going to try and test out my video card with another computer or something. I will report the results when I have the chance.

    Thanks for the help so far.
      My Computer


 

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