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Windows 7: BSOD on new Windows installation, error 0x0000008e

04 Oct 2011   #1

Windows 7 Home Premium 32 bit
BSOD on new Windows installation, error 0x0000008e


I use Windows 7 Home Premium 32bit.
I bought a new ram module for my computer a few days ago. Everything was ok.
I was running Windows XP in virtualbox and when I came home later there was a blue screen. After that I had several blue screens when I wanted to browse in Firefox, running virtualbox again or doing anything else.
So I decided to reinstall Windows 7. But while installing several drivers/applications there were blue screens again. One said:

stop: 0x0000008e (0xc0000005 0x9751ca8b 0x9cf1c7a4 0x00000000)

Maybe there are hardware problems because a new installation shouldn't produce blue screens. Is it the new ram module?
I know there are some drivers missing but I have blue screens when I try to download or install them.

Some further information:
My Windows is a full retail version. The mainboard and the cpu are about 3 years old. Ram, soundcard and graphics card were bought in the last 10 months.

I'm new on this board, I hope I attached the right files. Just let me know if you need more information.

My System SpecsSystem Spec
04 Oct 2011   #2

Windows 7 Ultimate 64bit SP1

Hi John117 welcome to SF


Uninstall,reinstall\update your Avira anti-virus

Uninstall,reinstall\update your ASUS Xonar DG Audio Interface driver.
ASUSTeK Computer Inc. -Support- Drivers and Download

Update your VIA Rhine Family Fast Ethernet Adapter NDIS 6.0 miniport driver

Then run RAM - Test with Memtest86+

Leave it to run overnight if needed.

if you have constant crash\bsod and you cannot install or update anything then ignore everything else and start with the memtest.

with the above steps and post back with any results.
My System SpecsSystem Spec
05 Oct 2011   #3

Windows 7 Home Premium 32 bit

Thank you.

Well, the updates worked, there was no bsod. But when I wanted to check my system by Avira there was a bsod "bad_pool_caller". Unfortunately I did not notice the error code.

Memtest completed 8 passes without any errors.

I forgot to mention. First I had 2 256MB DDR ram modules working in dual channel, now there's 1 DDR2 2GB module working in single channel. First I used 2 2GB DDR2 mudules but my system didn't start. So I checked the manual and read that there's only 2GB ram supported. So I removed 1 module and everything was ok. Maybe this could be important.

I could try to use the other ram slot.
My System SpecsSystem Spec

05 Oct 2011   #4

Windows 7 Ultimate 64bit SP1

Uninstall avira from your system,restart,then use avira_cleaner to clean any remaining fragments,restart.

Download and install Microsoft Security Essentials during the installation mse will recommend to enable windows firewall,enable it.

with this and again post back with any results.
My System SpecsSystem Spec
05 Oct 2011   #5

Windows 7 Home Premium 32 bit

Ok, I uninstalled avira, used its cleaner and installed mse/activated the firewall.
Everything was fine, I installed SP1 and some additional patches but when I tried to check my hdd (checking sectors etc don't know how it's called in the eng version) I received a bsod again.


Stop: 0x0000001A (0x00008884, 0x84630428, 0x84630440, 0x00000605)
My System SpecsSystem Spec
17 Oct 2011   #6

Windows 7 home premium

Had the same problem - my computer just shut down by itself. Took me 2 days to figure out by reading countless forum post.

Turns out it was a rootkit virus that couldn't be seen in malware scans.

I finally got this from Kaspersky How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

I ran it and haven't had a problem since. Even my windows update works again.

Let me know if it works for you.

My System SpecsSystem Spec

 BSOD on new Windows installation, error 0x0000008e

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