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SYSTEM_SERVICE_EXCEPTION Toshiba Satellite L555 Windows 7 bit-64
Manufacturer: Toshiba
Model: Satellite l555d
OS: Windows 7 Home Premium 64 bit
CPU/Ram: 2.3 GHz / 3838 MB
Video Card: AMD M880G with ATI Mobility Radeon HD 4200
Sound Card: Realtek High Definition Audio
My computer has been freezing up lately. Most of the time the screen just becomes unresponsive and there are random,thin and horizontal multicolored lines all over the screen with a static-like-buzzing sound. It seems to do this when the computer is under some load like when I virus scan or watch videos on youtube or video chat on skype.
I was having this problem before and I re installed the display driver,sound drivers and wireless drivers and it seemed to work find until 2 or 3 weeks after. I decided to open up the computer today and check the fans and vent but it wasn't that dirty. I cleaned it out and hoped that the problem was the ventilation system. I attempted to restart the computer but it didn't boot. I thought I messed up something inside when I was cleaning but I decided to swap the RAM chips first and see if that will make it start.It did start but still freezing and now I get this message.
"SYSTEM_SERVICE_EXCEPTION
If this is the first time you've seen this error screen restart your computer.If this screen appears again follow these steps.
Check and make sure your hardware is properly installed,ask your hardware and software manufacturer for any windows update that might be needed.
if the problem continues disable or remove any newly installed hardware or software, disable BIOS memory options such as cachings or shadowing. If you need to use safe mode to remove or disable component,restart your computer,press F8 to select advanced start up options and then select safe mode
Technical Information
*** STOP: 0x0000003B(0x00000000c0000005,0XFFFFF80002cA4A9B,0xFFFF88002DEF0B0,0x0000000000000000)
Collecting data for crash dump....
Initializing disk for crash dump...
Beginning dumping of physical memory.
Dumping physical memory to disk : 60"
My hard drive is good. I did a diagnostics test with SeaTools and my toshiba diagnostic tool also tells me the hard drive is good. I did that diagnostic test on my memory when the computer starts up and it didn't find any errors at all in the memory. I've also fragmentation the the computer. My computer also doesn't seem that hot when it freezes so I don't think it's an overheating problem.
I'm tired of this and I am thinking of redoing the BIOS or doing a total factory reset.What do you guys think is the problem and what is the best course of action?
Also, I would like to know how much CD's do I need to redo my BIOS and how much memory I takes on average.
Sorry for the typos and and thank you in advance!