BSOD while playing games


  1. Posts : 6
    Windows 7 Ultimate x64
       #1

    BSOD while playing games


    While i am playing games after a while or at instant when i start the game BSOD shows up... it says something with atikmpag.sys i tried all sorts of things (installed new drivers reinstalled windows) but nothing works.More info is in the zip file.Please help me i dont know what to do anymore.

    Windows 7 Ultimate x64bit Service pack 1 Retail
    Windows is installed 15.09.2011
    Notebook bought 9.09.2011

    Acer Aspire 5560G:
    AMD A6-3400M
    AMD Radeon 6520G & 6650M
    6 GB DDR3 RAM
    650 GB HDD
      My Computer


  2. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #2

    Hi Fantom2580 welcome to SF :)

    In this order,

    Download and install Driver Sweeper

    Download the most recent software\driver for your ati AMD Graphics Drivers & Software

    Uninstall ati software\driver,restart in safe mode,run driver sweeper,choose AMD-Display and press clean,finish,restart in normal mode.

    Install the new ati software\driver,restart.

    Run the directx updater DirectX


    Finish with the above steps and post back with any results.
      My Computer


  3. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #3

    I did everything that you asked but there is the problem.I cant find my drivers on AMD/ATI driver page i mean i can find drivers for A-Series APU A6-3400M but when i try to install it and it says that "AMD Caralyst Mobility cannot be installed due to incopatible hardware/software on your computer.Your computer does not contain a proper graphic adapter" i really dont know what to do anymore.Please help me
      My Computer


  4. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #4

    In your system specs you write Graphics Card ATI Radeon 6650M and Radeon 6520G
      My Computer


  5. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Yes i know but A6-3400M is fusion processor with intergrated Radeon6520G and laptop has also got ATI Radeon 6650M.When i download drivers for 6650M it doesnt have any effect on BSOD apperance and drivers for 6520G exists only in driver for processor A6-3400M (i think that the problem is driver for 6520G).But when i download and driver for A6-3400m it says "Your computer does not contain a proper graphic adapter"
      My Computer


  6. Posts : 2
    Windows 7 Ultimate x64 (PC), Home Premium x64 (Laptop)
       #6

    panais said:
    In your system specs you write Graphics Card ATI Radeon 6650M and Radeon 6520G
    That's normal. The A6-3400m is a cpu with an integrated gpu (6520G), but to get more performance, some have another discrete gpu (6650M) just like optimus from nvidia.

    For the drivers issue, I have the same problem with my aspire 5560-sb410 (ATI 6520G only).
      My Computer


  7. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #7

    This is what is says when computer boots after BSOD:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1050

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA8005904010
    BCP2: FFFFF880074F541C
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\100711-18720-01.dmp
    C:\Users\Fantom\AppData\Local\Temp\WER-65083-0.sysdata.xml
      My Computer


  8. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #8

    TDR116 is essentially caused by by bad drivers or a fault in your RAM/GPU

    STOP 0x116: VIDEO_TDR_ERROR troubleshooting
    RAM - Test with Memtest86+

    Get the latest driver here: Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 5560G
      My Computer


  9. Posts : 2
    Windows 7 Ultimate x64 (PC), Home Premium x64 (Laptop)
       #9

    The drivers on the ACER website are 6 month outdated.
    While speaking with ACER, I tested the my-config website and I found a newer and WORKING release of the amd drivers!
    Here's the like to my-config: http://my-config.com
    And the direct link to the drivers(Click on the HDD icon at the middle of the page, the website is in french): http://www.touslesdrivers.com/index.php?v_page=23&v_code=32326&v_langue=en
      My Computer


 

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