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Windows 7: BSOD IRQL Not Less Than or Equal

05 Oct 2011   #1
Chenna22

Windows 7 Home Premium 64bit
 
 
BSOD IRQL Not Less Than or Equal

Original and current OS - Windows 7 Home Premium 64-bit
OEM
Age of system - About 3 months, but just installed 16GB RAM
Age of OS - Never reinstalled, but repaired once

Dump files and system health attached in rar.

Computer BSODs randomly, doesn't matter if I'm playing TF2 or just writing up a lab report. I recently installed 16GB of RAM up from 4GB.


My System SpecsSystem Spec
.
05 Oct 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Chenna22 View Post
Original and current OS - Windows 7 Home Premium 64-bit
OEM
Age of system - About 3 months, but just installed 16GB RAM
Age of OS - Never reinstalled, but repaired once

Dump files and system health attached in rar.

Computer BSODs randomly, doesn't matter if I'm playing TF2 or just writing up a lab report. I recently installed 16GB of RAM up from 4GB.
Two immediate problems

Avast and Norton are both known causes of BSOD's. I would remove both and replace with Microsoft Security Essentials.

http://files.avast.com/files/eng/aswclear5.exe

http://us.norton.com/support/kb/web_...080710133834EN

Virus, Spyware & Malware Protection | Microsoft Security Essentials
My System SpecsSystem Spec
05 Oct 2011   #3
Chenna22

Windows 7 Home Premium 64bit
 
 

Done. Is there anything else that could be a problem?
My System SpecsSystem Spec
.

06 Oct 2011   #4
Chenna22

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Chenna22 View Post
Done. Is there anything else that could be a problem?
It crashed again today with the same error code, and now I only have Microsoft Security Essentials installed instead of Norton and Avast.
My System SpecsSystem Spec
06 Oct 2011   #5
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by Chenna22 View Post
Quote   Quote: Originally Posted by Chenna22 View Post
Done. Is there anything else that could be a problem?
It crashed again today with the same error code, and now I only have Microsoft Security Essentials installed instead of Norton and Avast.
post just your latest dmp files for analysis ?
My System SpecsSystem Spec
06 Oct 2011   #6
Chenna22

Windows 7 Home Premium 64bit
 
 

Attached, it blue screened once more while I ran the dump program.
My System SpecsSystem Spec
07 Oct 2011   #7
Chenna22

Windows 7 Home Premium 64bit
 
 

Blue screened at least 4 times since I last posted. win32k.sys, page fault in non paged area, and the IRQL blue screen again...
My System SpecsSystem Spec
07 Oct 2011   #8
ickymay

win7 ultimate / virtual box
 
 

did your problems start after you installed the new RAM ?
My System SpecsSystem Spec
07 Oct 2011   #9
zigzag3143

Win 8 Release candidate 8400
 
 



These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
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 BSOD IRQL Not Less Than or Equal




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