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Windows 7: Cant get to log in screen

09 Oct 2011   #1

windows 7
Cant get to log in screen

My friends HP Pavilion dv6 which is running windows 7 home premium keeps crashing.

When you turn it on it goes to the blue wallpaper screen but then stops. i can still move the mouse around the screen but there is nothing else on the screen only a black box in the top left corner but it disappears straight away.
same thing happens in start up repair too.

Can anyone help me with a fix?

My System SpecsSystem Spec
09 Oct 2011   #2

Windows 7 Ultimate SP1 64-Bit

Welcome to Windows Seven Forums.

Have you tried pressing the F8 key at startup to get into the advanced boot options?

Advanced startup options (including safe mode)
My System SpecsSystem Spec
09 Oct 2011   #3

windows 7

i have tried safe mode but the same thing happens
My System SpecsSystem Spec

09 Oct 2011   #4
The Howling Wolves

Windows 7 Home Premium 64bit

Does your friend have a Recovery Disk?
My System SpecsSystem Spec
09 Oct 2011   #5

Windows 7 Ultimate SP1 64-Bit

You may get some answers from HP Support. Not sure where you live so you may have to change the region from the link at the top of their web page.

Contact Support and Customer Service HP Pavilion dv6000 CTO Notebook PC - HP Customer Care (United States - English)

In the absence of any other ideas, you could try a repair install providing you have a Windows 7 disc or a factory restore if you have a set of HP recovery discs.
My System SpecsSystem Spec

 Cant get to log in screen

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