BSOD playing EvE Online, Kernel ID 41


  1. Posts : 4
    Windows 7 Professional x64
       #1

    BSOD playing EvE Online, Kernel ID 41


    Hello!

    I'm not an expert and that's why I'm turning to you on SevenForums. I've been reading several threads, guides, etc. without any success at all, so now I'm writing my own thread here.

    I'm running Windows 7 Professional x64. The hardware is about 2.5 years old and the OS installation 1 year. The OS is retail and have been struggling since day one.
    • Problem with installing all updates from scratch.
    • Huge problem to complete the sp1 installation.
    • Update all drivers.

    I used Windows XP Professional 32bit before my current OS. All hardware is supporting Windows 7.

    To the problem: When I play games, that require some more RAM usage, my computer almost always get BSOD. The games I'm playing are heavily dependent on my internet connection. (EvE Online, Minecraft Multiplayer mode, League of Legends)
    Another problem is that when I shut down my computer it will automatically restart itself after 3 seconds of power off. The problem have persisted when I tried to go back to Windows XP Professional 32bit. I've got used to it and I usually shut it of by pressing and holding the Power button for some seconds. It can be a hint.

    I think that my BSODs' are caused by the Graphic Card, mainly because of some statements in the minidump files I have and also the struggling I had when updating the drivers.

    Minidump file:

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    The video memory manager encountered a condition that it can't recover from. By crashing,
    the video memory manager is attempting to get enough information into the minidump such that
    somebody can pinpoint what lead to this condition.
    Arguments:
    Arg1: 000000000000001f, The subtype of the bugcheck:
    Arg2: fffff8a00d009ca0
    Arg3: 0000000000000000
    Arg4: 0000000000e74d66

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x10e_1f

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from fffff80002aa14a9 to fffff880043309c2

    STACK_TEXT:
    fffff800`04050c98 fffff800`02aa14a9 : 00000000`0022c408 fffffa80`04f339d8 fffff800`02c1bcc0 00000000`00000001 : 0xfffff880`043309c2
    fffff800`04050ca0 fffff800`02a8f93c : fffff800`02c0de80 fffff800`00000000 00000000`00000000 fffff880`044f1588 : nt!PoIdle+0x52a
    fffff800`04050d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!PoIdle+52a
    fffff800`02aa14a9 0fba25570e18000f bt dword ptr [nt!PerfGlobalGroupMask+0x8 (fffff800`02c22308)],0Fh

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: nt!PoIdle+52a

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aaa3

    FAILURE_BUCKET_ID: X64_0x10e_1f_nt!PoIdle+52a

    BUCKET_ID: X64_0x10e_1f_nt!PoIdle+52a

    Followup: MachineOwner



    I also have DxDiag.txt file, but it is too long to be fitted here. So if someone is interested, could you please tell me any viable site where I can place it?
    I've checked my DxDiag and seen weird things when it comes to "Maindriver".
    It states several .dll files, i.e. aticfx64.dll,aticfx64.dll,aticfx64.c

    On other computers there are usually only one maindriver, so I have no clue what that can be. As I stated, I'm far from an expert, so please tell me if something is missing and I'll inform you.

    Thanks for reading and hopefully helping me (problem for 1 year now).
    Last edited by DavidWithBsod; 13 Oct 2011 at 14:56. Reason: typos
      My Computer


  2. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #2

    Hi DavidWithBsod welcome to SF :)

    Please follow these simple steps and upload here the crash\bsod folders.

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #3

    Sorry for my quick post, thanks for enlighten me. (N.B. My OS is in Swedish, so the HTML part may be hard to read unless you have an english template. Tell me and I'll translate it.)

    Specs:
    - x64
    - original installed OS
    - full retail version

    - System hardware: 2.5 years
    - OS installation: 1 year (Yes I have reinstalled the OS about 3 times)
    Last edited by DavidWithBsod; 13 Oct 2011 at 15:29. Reason: typos
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)

    Causes: Bad Video Memory, malfunctioning Display Drivers
    Update your driver
    http://support.amd.com/us/gpudownload/Pages/index.aspx

    Update the Marvell Gigabit Controller driver
    www.marvell.com/support.html
    Code:
    yk62x64.sys        fffff880`04a00000    fffff880`04a65000    0x00065000    0x4ac07193    28/09/2009 12:19:31
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    The video memory manager encountered a condition that it can't recover from. By crashing,
    the video memory manager is attempting to get enough information into the minidump such that
    somebody can pinpoint what lead to this condition.
    Arguments:
    Arg1: 000000000000001f, The subtype of the bugcheck:
    Arg2: fffff8a00d009ca0
    Arg3: 0000000000000000
    Arg4: 0000000000e74d66
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x10e_1f
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002aa14a9 to fffff880043309c2
    
    STACK_TEXT:  
    fffff800`04050c98 fffff800`02aa14a9 : 00000000`0022c408 fffffa80`04f339d8 fffff800`02c1bcc0 00000000`00000001 : 0xfffff880`043309c2
    fffff800`04050ca0 fffff800`02a8f93c : fffff800`02c0de80 fffff800`00000000 00000000`00000000 fffff880`044f1588 : nt!PoIdle+0x52a
    fffff800`04050d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!PoIdle+52a
    fffff800`02aa14a9 0fba25570e18000f bt      dword ptr [nt!PerfGlobalGroupMask+0x8 (fffff800`02c22308)],0Fh
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!PoIdle+52a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3
    
    FAILURE_BUCKET_ID:  X64_0x10e_1f_nt!PoIdle+52a
    
    BUCKET_ID:  X64_0x10e_1f_nt!PoIdle+52a
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #5

    yowanvista said:
    VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)

    Causes: Bad Video Memory, malfunctioning Display Drivers
    Update your driver
    AMD Graphics Drivers & Software

    Update the Marvell Gigabit Controller driver
    Marvell - Support
    Code:
    yk62x64.sys        fffff880`04a00000    fffff880`04a65000    0x00065000    0x4ac07193    28/09/2009 12:19:31
    Thanks for the support, I'll be doing that.
      My Computer


  6. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #6

    Sorry but I'm still encounter BSODs' when I play certain games.

    Last one had following code:
    dxgmms1.sys
    0x00000050
      My Computer


  7. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #7

    DavidWithBsod said:
    Sorry but I'm still encounter BSODs' when I play certain games.

    Last one had following code:
    dxgmms1.sys
    0x00000050
    dxgmms1.sys is a DirectX module which is part of your graphics driver
    Possible causes of this crash are bad RAM/Graphics card
    Test your RAM
    RAM - Test with Memtest86+
      My Computer


 

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