BSOD Random Crashes with DVDFab

Chenzo22 · 14 Oct 2011

PC fault finding is pretty new to me so I need help detecting and fixing.

Random crashes when using DVDFab. I've unistalled the two applications that were put on prior to these problems Sim City 4 and Nokia OVI suite. Still having issues.
PC will crash while DVDFab is running, it flashes a blue screen with info on what could be the problem. It flashes to quickly to get a detailed list of what it says but part of it mentions "Disable Bios memory options such as cacheing or......."

When the PC reboots i get this info
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3081
Additional information about the problem:
BCCode: a
BCP1: 00000059
BCP2: 00000002
BCP3: 00000001
BCP4: 82AC2988
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\092011-23197-01.dmp
C:\Users\Chenzo\AppData\Local\Temp\WER-44195-0.sysdata.xml

I try the "search for a solution" button but the window just disappears with no result.

Attached is the required info but i can't seem to attach the system health report.

OS Version: Microsoft Windows 7 Ultimate , Service Pack 1, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+, x64 Family 15 Model 67 Stepping 3
Processor Count: 2
RAM: 2047 Mb
Graphics Card: NVIDIA GeForce 9800 GTX/9800 GTX+, 512 Mb
Hard Drives: C: Total - 476929 MB, Free - 197724 MB; G: Total - 1907260 MB, Free - 756190 MB;
Motherboard: Gigabyte Technology Co., Ltd., M61PME-S2P, x.x,
Antivirus: avast! Antivirus, Updated and Enabled

Please help.

panais · 14 Oct 2011

Hi.

Update these old drivers.

Code:

pcouffin.sys        0x8fc2f000    0x8fc3a900    0x0000b900    0x44a529c1    30-Jun-06 4:40:17 μμ                        
LHidFilt.Sys        0x8eb28000    0x8eb2ec00    0x00006c00    0x45b69d06    24-Jan-07 2:40:54 πμ                        
LMouFilt.Sys        0x8eb3a000    0x8eb40700    0x00006700    0x45b69d09    24-Jan-07 2:40:57 πμ                        
SiWinAcc.sys        0x88a5c000    0x88a5f100    0x00003100    0x4671d713    15-Jun-07 3:02:27 πμ                        
SiRemFil.sys        0x88d91000    0x88d99000    0x00008000    0x467988b1    20-Jun-07 11:06:09 μμ                        
wg111v2.sys        0x8eb41000    0x8eb90000    0x0004f000    0x4771c068    26-Dec-07 5:46:00 πμ                        
SI3112.sys        0x889c3000    0x889d9000    0x00016000    0x47e40d21    21-Mar-08 10:31:45 μμ

How to find and update drivers? Read here. Best way to update drivers for free?

Finish and post back with the results.

Chenzo22 · 15 Oct 2011

Sorry, I don't know how to do what you asked. Computers are pretty new to me.
it will take me a little bit to work it out so please be patient.

Cheers

Chenzo22 · 15 Oct 2011

i was able to update Logitech and netgear. I don't have a clue how to do the silicon image ones or the pcouffin.sys

I don't know what they relate to.

can you point me in the right direction?

panais · 15 Oct 2011

Example

Open this website

Driver Reference and pres ctrl + f

copy paste the pcouffin.sys in the search of

Driver Reference

The results are low level access layer for CD devices (A part of many different CD/DVD burning programs) VSO Software:Â Video Converter and Burning Software

Do this with all the drivers and update whatever is possible.

Chenzo22 · 15 Oct 2011

I don't use VSO software, i may have to get rid of the pcouffin. I use DVDFab by fentago. would they use similar drivers?

As for all the other ones that link to silicone image, i don't know what to update. give me a while I'll eventually work it out. Once i have do you want me to run another NT6 and system health, or sould i just try and see if it crashes by running DVDFab?

panais · 15 Oct 2011

Try and see if it crashes by running DVDFab.

Chenzo22 · 16 Oct 2011

I updated what i could. Still don't know what to relate VSO and Silicone Image drivers so I didn't do them.
Ran DVDFab again and it crashed.
Here's my Reports again.

May It have something to do with my RAM. I ran DVDFab in safe mode and it didn't crash.

panais · 16 Oct 2011

Completely uninstall dvdfap,reinstall the most recent version.

Run SFC /SCANNOW Command - System File Checker
You may need to run it 2-3 times to "fix" everything.

Run RAM - Test with Memtest86+
Leave it to run overnight if possible.

Post back the results.

Chenzo22 · 16 Oct 2011

scannow 3X passes no issues on all three occasions

Mem test 8X passes no issues on all 8

Uninstalled DVDFab and updated

Updated VLC

Updated adobe

tried to get windows to see if any drivers needed updating and it says that everything is up to date.

Still can't figure out what those other drivers you wanted me to update relate to.

Is there any other APP that i can run so you can have a better look at my system?
anything that helps.

Also added a CPUID CPU-Z so you can have a better look at what i've got.