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BSOD 000003b System Service Exception
I'm not a computer techie but I can usually follow instructions when troubleshooting. But I can't seem to find out how to fix this BSOD.
About three weeks ago I had my first SSE and received the "Technical Information" number of: ***STOP: 0x0000003B (0x000000001D, 0xFFFFF8800000000, 0xFFFFF88003EBD150, 0x000000000000000).
The BSOD's have occured in regular mode and in Safe Mode. There was also a period of two weeks where there were no errors at all. There have been zero hardware changes in the past 6 months. I did upgrade from Vista to W7 and I increased my HDD from 320 to 500GB.
I am using an HP dv5 that I have had for around 3 years. It's a Core Two Duo and I have had it to near capacity recently and the moved a bunch of music, photo's, video's to an external HD.
The most recent software installations was about three months ago. I was using some audio editing software (Adobe Audition 1.5 and then later installed Cubase LE5). Both of these have worked fine but now they both hang up if I'm trying to use one or the other.
Yesterday I was able to use the Adobe program for more than an hour. When I finished my mix I shut it down, only it wouldn't shut down. I used all the tricks (okay, Task Manager, right-click and close) to close it but to no avail. I powered down and then a couple of minutes later I restarted it. Boom... BSOD. About ten minutes ago I attempted to open Cubase. It would not get past the "initiating BAIOS" phase and is doing the same as Audition yesterday by not being able to shut it down.
Now, an additional new change is my battery. As I stated above, the laptop is around 3 years old. Same battery. In my system icon tray there has recently been an "x" over the battery. It will tell me it's full but tells me to consider replacing it. I will do that when I return to the US in about two more weeks. Could this have anything to do with the BSOD?
I have noticed that programs have recently begun taking longer to shut down. I have done a Windows Memory Check and a scannow and all came back okay.
I have run the Dump program and will upload it here. I could not get the Health Check to produce anything for me. It ran and ran but I received nothing from it.
Any help, any guidance, any instruction will be most graciously appreciated. I've got another two weeks to go in Nigeria and I need my laptop for when I'm not at my desk computer.
Cheers all,
Rod