BSOD - BCCode fe

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  1. Posts : 7
    windows 7 home x64
       #1

    BSOD - BCCode fe


    Hi, i have a toshiba satellite R630-13R and i the last days i get the blue screen error. I get the error while i have open only the internet explorer.

    The info from the error report are:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057
    Additional information about the problem:
    BCCode: fe
    BCP1: 0000000000000008
    BCP2: 0000000000000006
    BCP3: 0000000000000005
    BCP4: FFFFFA8004FCB160
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\101111-22604-01.dmp
    C:\Users\Yiannis\AppData\Local\Temp\WER-45458-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    I am attaching the .dmp file and the .xml file as an error_report.zip

    I also used the BSOD Dump & System File Collection app and the system helth report and i am attachning the zip file.

    I also attach a jpeg with the system info. Windows 7 home, 64bit. OEM
    The laptop is 9 months old.

    I need help. How do i solve my problem?
    Last edited by djtaz7; 12 Oct 2011 at 03:27. Reason: update and add doc
      My Computer


  2. Posts : 7
    windows 7 home x64
    Thread Starter
       #2

    hi, does anyone have any clue about my problem?
    Do you need any additional info?

    My laptop is still under warranty. Should i take it to Toshiba and ask them to have a look at it?
      My Computer


  3. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #3

    Hi djtaz7 :)


    All the bsod points to usbhub


    Do you use any extra usbhub in your sytem?


    What usb devices are attached?


    It could be a usb device causing the BSODs.
      My Computer


  4. Posts : 7
    windows 7 home x64
    Thread Starter
       #4

    Hi, thanks for the reply.
    I also think is the usb drivers. I am not using any external usb hub, and nothing is connected at my usb at the moment.

    i tried to do un upgrade but my drivers are up to date.
    So i went into safe mode unistalled the usb root hub drivers and reistall them.
    No i am waiting to see if the problem is solved.

    I have one question about the drivers. The one i have istalled are dated 2006. The ones at the microsoft download center are the same (same number) but they are dated 2011. Is there a diiference?
      My Computer


  5. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #5

    Install the driver with the newest Version.


    If you found in microsoft download center dated 2011 install it.


    Tip: always keep update everything in your system,software\drivers and ofcurse windows using the windows update.
      My Computer


  6. Posts : 7
    windows 7 home x64
    Thread Starter
       #6

    I downloaded the drivers from microsoft but when i try to install it i got a message that i already have them install.

    The thing is that the version i have is the same as the microsoft version (6.1.7600.20934 - package KB2529073). The difference is on the date, my drives have a 2006 date the ones from microsoft have 2011 date, but my systems says that they are the same and i cant install the ones i got from the microsoft center.

    Does anyone know how to install the 2011 when my system says that i already have them?
      My Computer


  7. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #7

    Uninstall the 2006,install the 2011.
      My Computer


  8. Posts : 7
    windows 7 home x64
    Thread Starter
       #8

    I installed the latest drives but my system crashed again twice today.
    Same error.
    bugcode_usb_driver, 0xfe

    Any other ideas?
    Should i take it to toshiba and stop trying to fix it my self?
    (i bought it from amazon but i have 1 year warranty)
      My Computer


  9. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #9

    djtaz7 said:
    I installed the latest drives but my system crashed again twice today.
    Same error.
    bugcode_usb_driver, 0xfe

    Any other ideas?
    Should i take it to toshiba and stop trying to fix it my self?
    (i bought it from amazon but i have 1 year warranty)
    Do a system restore
    System Restore
      My Computer


  10. Posts : 7
    windows 7 home x64
    Thread Starter
       #10

    I looked again my minidump files with bluescreenview and the problem goes back to 1 September. System restore can take me back only at 25 September. So i dont think it will help.

    Any other ideas?
      My Computer


 
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