BSOD with Start up sudden system restart


  1. Posts : 12
    windows 7 ultimate 32 bit
       #1

    BSOD with Start up sudden system restart


    i've been reading this forum and i'm sure my long search of remedy on my laptop would be found here. please see attached file as per your instructions.
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Seems like a hardware error
    Stop 0x124 - what it means and what to try

    Run Prime 95 to test your CPU. Carefully the instructions in this tutorial: CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.
    Note that this test may overheat the CPU, ensure proper cooling

    Test your RAM RAM - Test with Memtest86+
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, 862188fc, 0, 0}
    
    Probably caused by : hardware
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 00000000, Machine Check Exception
    Arg2: 862188fc, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    8cb45cc4 82d11fc5 862188e0 82daac28 82daac20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
    8cb45ce4 82d12def 82daac20 862188e0 82daac50 nt!WheapProcessWorkQueueItem+0x56
    8cb45d00 82cb0f2b 82daac20 00000000 85411020 nt!WheapWorkQueueWorkerRoutine+0x1f
    8cb45d50 82e5166d 00000001 a193654f 00000000 nt!ExpWorkerThread+0x10d
    8cb45d90 82d030d9 82cb0e1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 12
    windows 7 ultimate 32 bit
    Thread Starter
       #3

    memtest carried out


    i've run the memory test, initialy i got errors, please see attached file. then i removed the top memory card in the first slot and run the test again. after 7 passes there is no error found, then i transfer that card in the first slot and run the test again.. then the removed card in the 2nd slot and 1st slot... no error was found. conclusion: both cards has no error in both slots.
    but when i put them back together, exchanging their first position, i run the test and found errors again.
    comparing the errors, i found 300,000 before than after is 150,000.
    what would this means?
    the following test run didn't completed the 7 passes cause i decided to exit it to proceed immediately in the next cycle, is it ok? or it is strictly to finish the 7 passes in every test?
    in case the culprit is the card, is it ok to change all the card with one piece 4GB?
    Stress test is not yet carried out. Please advise if it is still neccessary since errors has been found in the memory card.
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    jeck said:
    i've run the memory test, initialy i got errors, please see attached file. then i removed the top memory card in the first slot and run the test again. after 7 passes there is no error found, then i transfer that card in the first slot and run the test again.. then the removed card in the 2nd slot and 1st slot... no error was found. conclusion: both cards has no error in both slots.
    but when i put them back together, exchanging their first position, i run the test and found errors again.
    comparing the errors, i found 300,000 before than after is 150,000.
    what would this means?
    the following test run didn't completed the 7 passes cause i decided to exit it to proceed immediately in the next cycle, is it ok? or it is strictly to finish the 7 passes in every test?
    in case the culprit is the card, is it ok to change all the card with one piece 4GB?
    Stress test is not yet carried out. Please advise if it is still neccessary since errors has been found in the memory card.
    Yes do the CPU stress tests, are the RAM modules of same brand/timings, are they compatible with your mainboard?
    Incompatible RAM can issues, these RAM modules should be tested in another PC
      My Computer


  5. Posts : 12
    windows 7 ultimate 32 bit
    Thread Starter
       #5

    guess what happen now! its working all ok, no unexpected shut down, no hang up. programs opens fast. i just remove one RAM and tried to boot with one 2GB RAM.. i'm ok with this but questions in my mind, why 4 GB not working good?
      My Computer


  6. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #6

    jeck said:
    guess what happen now! its working all ok, no unexpected shut down, no hang up. programs opens fast. i just remove one RAM and tried to boot with one 2GB RAM.. i'm ok with this but questions in my mind, why 4 GB not working good?
    Either its not fully compatible with your motherboard or it contains defects
      My Computer


  7. Posts : 12
    windows 7 ultimate 32 bit
    Thread Starter
       #7

    it might contain defects because it is the stock RAM since i bought this laptop. but the memory test shows no error if run individually, except when both is tested.

    is it the OS maybe? before, i had this black screen in the start up then will hang. the OS was Vista home.
    then i reformat the whole hardisc then installed Windows 7 ultimate. from that time the windows started but i got BSOD some times...

    now i'm running with one 2gb RAM & everthing is ok...
      My Computer


  8. Posts : 880
    Windows 7 Professional 64bit
       #8

    jeck said:
    is it the OS maybe?
    No, the OS is not in play when Memtest is used.

    Don't know what to say if you're certain both cards work in both slots, though not together in either combination. You said they're both original SODIMMs? Depending on how you use your laptop, I'd be inclined to just leave it at the working 2Gb and forget about this problem if possible.
      My Computer


  9. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #9

    jeck said:
    it might contain defects because it is the stock RAM since i bought this laptop. but the memory test shows no error if run individually, except when both is tested.

    is it the OS maybe? before, i had this black screen in the start up then will hang. the OS was Vista home.
    then i reformat the whole hardisc then installed Windows 7 ultimate. from that time the windows started but i got BSOD some times...

    now i'm running with one 2gb RAM & everthing is ok...
    This has absolutely nothing related to the OS. Its a hardware issue related to your RAM.
      My Computer


  10. Posts : 12
    windows 7 ultimate 32 bit
    Thread Starter
       #10

    yowan! thanks a lot! you given me a great help especially in my location at sea, shore maintenance is not possible.
      My Computer


 

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