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Windows 7: APPCRASHES with same fault module MSRATING.DLL

19 Oct 2011   #1

Windows 7 Enterprise 64bit
APPCRASHES with same fault module MSRATING.DLL

Some of my programs keep crashing whenever I start them. They all have one thing in common, the faulty dll is MSRATING.DLL. Here's one of the error details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Sunuradiotv.exe
Application Version:
Application Timestamp: 4ce9aefd
Fault Module Name: MSRATING.dll
Fault Module Version: 9.0.8112.16421
Fault Module Timestamp: 4d76256b
Exception Code: c0000005
Exception Offset: 0001567a
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 366f
Additional Information 2: 366fe7d721869c2d6103778c9fb07032
Additional Information 3: 92c2
Additional Information 4: 92c2e73654c696cdd26bc23d31100ff7

I have tried replacing the dll but it didn't work. Help please!

My System SpecsSystem Spec
19 Oct 2011   #2
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

Try the sfc /scannow command. It may fix it.
My System SpecsSystem Spec
19 Oct 2011   #3

Windows 7 Enterprise 64bit

Ok I m trying it right now and will let you know if it works. Thanks
My System SpecsSystem Spec

19 Oct 2011   #4

Windows 7 Enterprise 64bit

The sfc command recongnized there was something wrong with msrating.dll but could not fix it. Apps are still crashing.

This is what the sfc log says:
CSI 000000e4 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_9.4.8112.16421_none_3c307c962f5efd72\msrating.dll do not match actual file [l:24{12}]"msrating.dll" :
CSI 000000e5 [SR] Cannot repair member file [l:24{12}]"msrating.dll" of Microsoft-Windows-IE-Ratings, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
My System SpecsSystem Spec
19 Oct 2011   #5
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

Next step would be a Repair/Install - read about the SP1 problem: Repair Install
My System SpecsSystem Spec

 APPCRASHES with same fault module MSRATING.DLL

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