Problem Event Name: Blue Scree...please help...no idea at all.

Hi Guys,

Here's me, a total newbie when it comes to PC but after something happened to our PC, I had to find out the solution in google...Lo and behold, I found this site and I believe you all can help me. New Desktop, Dell XPS 8300--got it two days ago for our laboratory and we're all excited but then...blue screen! we can hardly use it. We're all scared, this was a donation and this is our only PC. Help please? Here's the details.

Problem Event Name: Blue Screen
OS Version: 6.1.7601.2.1.0.768.3
Local ID: 1033

How do I attach the dump file here?

Thanks again and please be gentle with me as far as the PC terminologies are concerned, I have a little knowledge about this. Peace!

justmyk said:

Hi Guys,

Here's me, a total newbie when it comes to PC but after something happened to our PC, I had to find out the solution in google...Lo and behold, I found this site and I believe you all can help me. New Desktop, Dell XPS 8300--got it two days ago for our laboratory and we're all excited but then...blue screen! we can hardly use it. We're all scared, this was a donation and this is our only PC. Help please? Here's the details.

Problem Event Name: Blue Screen
OS Version: 6.1.7601.2.1.0.768.3
Local ID: 1033

How do I attach the dump file here?

Thanks again and please be gentle with me as far as the PC terminologies are concerned, I have a little knowledge about this. Peace!

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Here's it.thanks again...wi

justmyk said:

Here's it.thanks again...wi

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Hi,

Thanks for the response. I will try your suggestions. By the way, where can i download the cpu-z and gpu-z?thanks again.