Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003b

25 Oct 2011   #1
keodk

Windows 7 Enterprise x64
 
 
BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003b

Iíve had a few BSODs lately on my Acer 8920G laptop. However, sometimes the PC can run 7 days straight with no reboot and without any BSODs.

Iím really not sure how to read the log and dmp files so I signed up here to be able to post and hopefully to get your help - I could really use some help solving the issues..

Iíve followed the ĒBlue Screen of Death (BSOD) Posting InstructionsĒ and all requested files should be contained in the zip archive.

- Windows 7 is 64-bit and a full retail version (the Acer laptop came preinstalled with Vista).
- The laptop is approx. 3 years old
- Win 7 was re-installed 2 months ago after similar crashes/BSODs

The hardware specs is included in the zip file, otherwise they can also be found here: Acer Support: Aspire 8920G Series Specifications

Iíll keep my fingers crossed and hope someone is able to help me.

Thanks.


My System SpecsSystem Spec
.
29 Oct 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi.

In this order,

Update these old software\drivers

Code:
vfs101a.sys        fffff880`087c3000    fffff880`087d3000    0x00010000    0x47aa70a6    07-Feb-08 5:44:54 πμ                        
jmcr.sys        fffff880`04350000    fffff880`04374000    0x00024000    0x482186d0    07-May-08 1:39:12 μμ                        
agrsm64.sys        fffff880`08642000    fffff880`08764000    0x00122000    0x49184ccf    10-Nov-08 6:01:35 μμ                        
DKbFltr.sys        fffff880`044da000    fffff880`044e6000    0x0000c000    0x49caf35e    26-Mar-09 6:15:42 πμ                        
netw5v64.sys        fffff880`03e15000    fffff880`04350000    0x0053b000    0x49cbab84    26-Mar-09 7:21:24 μμ                        
spldr.sys        fffff880`01aaa000    fffff880`01ab2000    0x00008000    0x4a0858bb    11-May-09 7:56:27 μμ                        
GEARAspiWDM.sys        fffff880`04504000    fffff880`04511000    0x0000d000    0x4a1151c0    18-May-09 3:17:04 μμ                        
AVerAF15.sys        fffff880`08586000    fffff880`085d2080    0x0004c080    0x4a164712    22-May-09 9:32:50 πμ
How to find and update drivers? Read here Best way to update drivers for free?

Run SFC /SCANNOW Command - System File Checker you may need to run it 2-3 times to "fix" everything.

Run RAM - Test with Memtest86+


Finish with these steps and post back with any results.
My System SpecsSystem Spec
31 Oct 2011   #3
keodk

Windows 7 Enterprise x64
 
 

Thank you!

I'll follow you suggestions and report back.

One question:
The Nvidia driver that was installed was version: 280.26 WHQL
According to several sites it is notoriously unstable. Could this be the culprit?
My System SpecsSystem Spec
.

31 Oct 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

Maybe yes.

You can try\test using other versions.
My System SpecsSystem Spec
Reply

 BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003b




Thread Tools




Similar help and support threads
Thread Forum
BSOD: System_Service_Exception 0x0000003b
System_Service_Exception 0x0000003b My computer is rather new, only had it for a couple of month's. I have several problems with it!:mad: When my computer runs to the desktop, around 3 minuets later i get a BSOD named "System_Service_Exception 0x0000003b"and many more. I have tried updating...
BSOD Help and Support
BSOD SYSTEM_SERVICE_EXCEPTION - 0x0000003b
I'm having the same issues with my custom build PC. SYSTEM_SERVICE_EXCEPTION - 0x0000003b ntoskrnl.exe ntoskrnl.exe+72a40 This problem started after installing 2 new RAM modules. Then I got BSoD with many different codes. atikmdag.sys etc. I ran memtest with all 4 modules installed and...
BSOD Help and Support
BSOD System_Service_Exception 0x0000003B
Hello Everyone, I recently re-installed and reformatted my HP m9520f Win7 Ultimate 64-bit system and I encountered the third time of having the BSOD "System_Service_Exception 0x0000003B" error. I have installed the most recent NVIDIA GeForce 9600 GS driver update to see if it solves the problem...
BSOD Help and Support
BSOD , System_Service_Exception, 0x0000003b
Hi Recently my pc has been BSOD quit frequently for the past week all with the same bug check code i have a feeling that it is a hardware fault either RAM or Motherboard slot related and will begin a mem test check once i can burn a cd to boot , i was wondering if someone could take a look at...
BSOD Help and Support
BSOD-SYSTEM_SERVICE_EXCEPTION 0x0000003b
Hello all, any help woul dbe greatly appreciated: 1- I dowloaded and installed the windows (GUI) debug tool WinDBG, and downloaded and installed the symbols, but am unable to load the symbols into debug as i do not know which sub-directory to load (MSoft is SOOO helpful with this). 2- BSOD...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 19:06.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App