BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003b

keodk · 25 Oct 2011

I’ve had a few BSODs lately on my Acer 8920G laptop. However, sometimes the PC can run 7 days straight with no reboot and without any BSODs.

I’m really not sure how to read the log and dmp files so I signed up here to be able to post and hopefully to get your help - I could really use some help solving the issues..

I’ve followed the ”Blue Screen of Death (BSOD) Posting Instructions” and all requested files should be contained in the zip archive.

- Windows 7 is 64-bit and a full retail version (the Acer laptop came preinstalled with Vista).
- The laptop is approx. 3 years old
- Win 7 was re-installed 2 months ago after similar crashes/BSODs

The hardware specs is included in the zip file, otherwise they can also be found here: Acer Support: Aspire 8920G Series Specifications

I’ll keep my fingers crossed and hope someone is able to help me.

Thanks.

panais · 29 Oct 2011

Hi.

In this order,

Update these old software\drivers

Code:

vfs101a.sys        fffff880`087c3000    fffff880`087d3000    0x00010000    0x47aa70a6    07-Feb-08 5:44:54 πμ                        
jmcr.sys        fffff880`04350000    fffff880`04374000    0x00024000    0x482186d0    07-May-08 1:39:12 μμ                        
agrsm64.sys        fffff880`08642000    fffff880`08764000    0x00122000    0x49184ccf    10-Nov-08 6:01:35 μμ                        
DKbFltr.sys        fffff880`044da000    fffff880`044e6000    0x0000c000    0x49caf35e    26-Mar-09 6:15:42 πμ                        
netw5v64.sys        fffff880`03e15000    fffff880`04350000    0x0053b000    0x49cbab84    26-Mar-09 7:21:24 μμ                        
spldr.sys        fffff880`01aaa000    fffff880`01ab2000    0x00008000    0x4a0858bb    11-May-09 7:56:27 μμ                        
GEARAspiWDM.sys        fffff880`04504000    fffff880`04511000    0x0000d000    0x4a1151c0    18-May-09 3:17:04 μμ                        
AVerAF15.sys        fffff880`08586000    fffff880`085d2080    0x0004c080    0x4a164712    22-May-09 9:32:50 πμ

How to find and update drivers? Read here Best way to update drivers for free?

Run SFC /SCANNOW Command - System File Checker you may need to run it 2-3 times to "fix" everything.

Run RAM - Test with Memtest86+

Finish with these steps and post back with any results.

keodk · 31 Oct 2011

Thank you!

I'll follow you suggestions and report back.

One question:
The Nvidia driver that was installed was version: 280.26 WHQL
According to several sites it is notoriously unstable. Could this be the culprit?

panais · 31 Oct 2011

Maybe yes.

You can try\test using other versions.