Blue Screen Error & windows shut down


  1. khable
    Posts : 4
    Windows 7 - 64 bit
       New #1

    Blue Screen Error & windows shut down


    Hi all,

    I have a rather new laptop (about 5 months old).

    It is a Dell N5010, I5 processor with 8 GB RAM, 64 bit Operating system.

    I have been receiving a blue screen error: here is the latest information

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA80079CAA10
    BCP3: FFFFF80000B9C518
    BCP4: FFFFFA800AE4F270
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\050511-35521-01.dmp
    C:\Users\Kim\AppData\Local\Temp\WER-60699-0.sysdata.xml


    I am also attaching the minidump files as I have seen others request them.

    Can anyone let me know what's going on?

    Thanks a bunch!

    Kim
      My Computer
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  3. Maguscreed
    Posts : 6,668
    Windows 7 x64
       New #2

    Hard to be certain but it seems to be pointing at logmein stuff conflicting with windows update and power management.

    This would make sense being as how they have no updated their software since shortly after vista was released.
      My Computer
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  4. khable
    Posts : 4
    Windows 7 - 64 bit
    Thread Starter
       New #3

    Thank you for your reply...

    Ummm.... recommendations??
      My Computer
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  6. Maguscreed
    Posts : 6,668
    Windows 7 x64
       New #4

    Personally I would just uninstall logmein,
    There isn't really a lot to go on with just the one crash dump though.
      My Computer
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  7. khable
    Posts : 4
    Windows 7 - 64 bit
    Thread Starter
       New #5

    Maybe posting the last few Minidump files will help a bit more.

    These are the files from Blue Screens on 10/25, 10/17, 10/13 & 10/7

    Thanks for any advice you can give.

    I am a bit nervous about these errors.

    Thanks,

    Kim
      My Computer
    Quote Quote

 

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