New
#1
Crash but not BSOD (maybe)
Hi, I would like some help with my daughter's crashing Dell Inspiron 1564 running W7 64.
At random times her laptop crashes to a coloured screen (same colour as the toolbar) but it is not a BSOD. The PC hangs and does not restart until its turned off/on via the power switch. As far as I can see no memory.dmp file is written per crash. (I've looked in the c:\windows folder and the c:\windows\minidump folder is empty.)
So I'm wondering if its not a software problem but a hardware issue. Can you give me some advice to see if we can find the issue?
Thanks.