Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Random BSOD on Asus laptop

28 Oct 2011   #1

Windows 7 Home Premium 64bit
Random BSOD on Asus laptop

I have been having this problem for about a week now. For some reason my laptop keeps crashing randomly. Sometimes I'll bring it out of hibernation, and see that it restarted from a crash. Just now it crashed while trying to update my video card drivers. Here is the mini dump file associated with the most recent crash, along with all the other files required to diagnose the problem. About 3 months ago I did a zero fill of the hard drive to remove a factory partition and reinstalled windows 7 home premium (which is what the laptop came installed with). I'm not sure if this has to do with the crash, but I believe the health report is showing a problem with the video drivers is because I haven't reinstalled them. It crashed while trying to update them, and I wanted to get this posted before I tried installing them again.

My system specs are as follows:

Asus G73JH-BST7
Windows version: OEM Windows 7 Home Premium 64 bit
System age: OS install: 3 months System hardware: 1 year

My System SpecsSystem Spec
28 Oct 2011   #2

Windows 7 Pro-x64

Driver: atikmpag.sys - Video-TDR-Failure (116)

A device has a configuration problem that prevents it from working properly.Details:The device, ATI Mobility Radeon HD 5800 Series, is reporting "52". This device will not be available until the issue is resolved. The Plug and Play ID for this device is VideoController1.

1. Verify the correct driver is installed.
2. Try updating the drivers using Windows Update.
3. Check with the manufacturer for an updated driver.
4. Attempt to uninstall and then reinstall the device using Device Manager
My System SpecsSystem Spec
28 Oct 2011   #3

Windows 7 Home Premium 64bit

Thanks for the reply. Now I think I have an even bigger problem. I just down loaded driver sweeper (from the CNET website, I've used it before and like it). After installing it I uninstalled the ATI drivers with the correct ATI software. After completing that I clicked yes to restart my computer, but it didn't restart. Now when I try to restart it nothing seems to happen. The screen stays black (as in not on at all) and the "busy light" only stays illuminated for a few seconds. If I try and touch the power button it shuts off immediately. I've removed the battery to see if that does anything, but nothing seems to work.
My System SpecsSystem Spec

28 Oct 2011   #4

Windows 7 Home Premium 64bit

Ok, now my laptop is restarting, lol. Not sure what happened.

Now I have another problem... Seems like that's all I get with this thing. When I try to install the new display drivers I get an error. When I look at the install log it shows that it failed to install the Microsoft Visual C++ 2010 Redistributable. I think I am going to try an uninstall the drivers again, and install the latest ones from the ASUS website for the laptop. Not sure though why the newest wouldn't install.
My System SpecsSystem Spec
29 Oct 2011   #5

Windows 7 Home Premium 64bit

Wow, can't believe how many problems I'm having with this thing. Woke up today and tried turning on my laptop and its giving me the same problem as before where it won't boot up. I tried reseating the ram and hd, but that didn't work. I really have no idea what to do now.
My System SpecsSystem Spec

 Random BSOD on Asus laptop

Thread Tools

Similar help and support threads
Thread Forum
Random BSOD on Asus Laptop, The bugcheck was: 0x00000050
Hi there, first time posting. I'm having an issue with my laptop, Asus U50F. Keep getting random BSOD, thought it was a windows problem so I reinstalled windows 7 pro on a fresh SSD. Used memtest86+ to check ram and all tests ran fine. Not sure where to look for problems. I've attached my SF...
BSOD Help and Support
Asus Laptop Shuts off at Random (vid)
Short version, purchased an Asus A55a-ts51, came with windows 8, put windows 7 on it. After a few weeks it began to shut off at random. Sent in for service, It came back with a clean install of windows 8. Decided to keep the windows 8 to test and see if it was really fixed. It was not. Sent...
General Discussion
BSOD at random times on ASUS laptop
I am getting the BSOD almost daily on my laptop. My computer is getting very "buggy" in other ways, as well, and I have been forced to shut down with the power button much more frequently because the screen is frozen. I uploaded my dump file from the latest BSOD. Can someone please help me? ...
BSOD Help and Support
Hi, i've had this Asus for about 2 months now and i've experienced 3 BSOD's. They are random and i almost kinda think they happen if i leave the laptop on for a long time, like say; a couple days, but i'm not quite certain. System Specs: Model - Asus N53sv Windows 7 Home Premium X64 Intel...
BSOD Help and Support
Random BSOD/reboot on ASUS laptop - nvlddmkm.sys error
I've been dealing with this problem for a week now. Everything works fine in safe mode, but when I boot into normal mode, it's like a 50/50 chance that it will even let me boot into the OS. It would either just reboot, or if/when it does get into the OS, the system would be very slow &...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:56.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App