BSOD during Macrium Image creation

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  1. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #1

    BSOD Error Code 124


    G'day,

    I was browsing the web and using Macrium to image a data drive when I received a BSOD. In fact, I think Macrium is a red herring as this just happened again, I wasn't running Macrium at all. I was using Speccy to monitor temperatures at the time.

    Code:
     
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 3081
    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA800EA8E028
    BCP3: 00000000F2000000
    BCP4: 000000000020008F
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
    Can anyone help me with this?

    System:
    Retail Windows 7 Ultimate x64 SP1 (fully updated)

    Recent hardware changes within last week:
    1. Replaced RAM with Corsair 16GB CMZ16GX3M4A1600C9 (4x4GB) DDR3 1600MHz CL9 Vengeance Memory
    2. Replaced graphics card with EVGA GTX560 (lastest drivers)

    Attached please find:
    minidump file
    perfmon file
    jcgriff2 file

    Thanks for your valuable time,
    Golden
    Last edited by Golden; 28 Oct 2011 at 20:27. Reason: added additonal info after 2nd crash
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Hi Golden



    Your .dmp file shows a stop error of 0x124 which is a general hardware error .

    A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

    Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

    You can read more on this error and what to try here... Stop 0x124 - what it means and what to try


    I would start with running memtest on the new memory. I would also run a System file check

    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

    Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots


    RAM - Test with Memtest86+



    Run a system file check to verify and repair your system files.
    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    It may need to be run up to three times before sucessful

    Read here for more information SFC /SCANNOW Command - System File Checker

    Let us know the results from the report at the end.
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
    Thread Starter
       #3

    Thanks Ken.

    I have Memtest86+ on a bootable ISO and will run that for 6 passes this evening.

    This is the result of the sfc /scannow - no violations detected.

    Regards,
    Golden
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Sounds like and feels like hware. If not the RAM we can look elsewhere.
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
    Thread Starter
       #5

    Agree Ken, it just has to be...its the only changes I made and I've never had a BSOD before.

    When I installed the RAM, I had to remove my Noctua CPU cooler, and replace that with the stock cooler. I'm pretty sure I got the thermal paste right (about a pea size dab) and Speccy shows CPU running between 40 and 55 degrees depedning on what I am doing.

    Memtest is currently in 3rd pass with no errors so far.....will leave running overnight.
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    Golden said:
    Agree Ken, it just has to be...its the only changes I made and I've never had a BSOD before.

    When I installed the RAM, I had to remove my Noctua CPU cooler, and replace that with the stock cooler. I'm pretty sure I got the thermal paste right (about a pea size dab) and Speccy shows CPU running between 40 and 55 degrees depedning on what I am doing.

    Memtest is currently in 3rd pass with no errors so far.....will leave running overnight.

    Sorry but I missed something before that seems again to point to RAM


    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_MEMORY__UNKNOWN

    Might also be ram voltage.
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
    Thread Starter
       #7

    Mmm. OK. I haven't tampered with any voltage settings in CMOS.....I'll continue with memtest overnight.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
    Thread Starter
       #8

    G'day Ken.

    Memtest got through 6 tests without any errors. You mentioned voltages earlier.....so I gathered some information from Speccy here:

    Code:
     
    RAM
    Memory slots
    Total memory slots 4
    Used memory slots 4
    Free memory slots 0
    Memory
    Type DDR3
    Size 16384 MBytes
    Channels # Dual
    DRAM Frequency 662.6 MHz
    CAS# Latency (CL) 9 clocks
    RAS# to CAS# Delay (tRCD) 9 clocks
    RAS# Precharge (tRP) 9 clocks
    Cycle Time (tRAS) 24 clocks
    Command Rate (CR) 2T
    Physical Memory
    Memory Usage 12 %
    Total Physical 16 GB
    Available Physical 14 GB
    Total Virtual 16 GB
    Available Virtual 14 GB
    SPD
    Number Of SPD Modules 4
     
    Slot #1
    Type DDR3
    Size 4096 MBytes
    Manufacturer Corsair
    Max Bandwidth PC3-10700H (667 MHz)
    Part Number CMZ16GX3M4A1600C9 
    SPD Ext. EPP
    XMP--2
    Frequency
    JEDEC #4
    Frequency 666.7 MHz
    CAS# Latency 9.0
    RAS# To CAS# 9
    RAS# Precharge 9
    tRAS 24
    tRC 34
    Voltage 1.500 V
    JEDEC #3
    Frequency 592.6 MHz
    CAS# Latency 8.0
    RAS# To CAS# 8
    RAS# Precharge 8
    tRAS 22
    tRC 30
    Voltage 1.500 V
    JEDEC #2
    Frequency 518.5 MHz
    CAS# Latency 7.0
    RAS# To CAS# 7
    RAS# Precharge 7
    tRAS 19
    tRC 27
    Voltage 1.500 V
    JEDEC #1
    Frequency 444.4 MHz
    CAS# Latency 6.0
    RAS# To CAS# 6
    RAS# Precharge 6
    tRAS 16
    tRC 23
    Voltage 1.500 V
     
    Slot #2
    Type DDR3
    Size 4096 MBytes
    Manufacturer Corsair
    Max Bandwidth PC3-10700H (667 MHz)
    Part Number CMZ16GX3M4A1600C9 
    SPD Ext. EPP
    XMP--2
    Frequency
    JEDEC #4
    Frequency 666.7 MHz
    CAS# Latency 9.0
    RAS# To CAS# 9
    RAS# Precharge 9
    tRAS 24
    tRC 34
    Voltage 1.500 V
    JEDEC #3
    Frequency 592.6 MHz
    CAS# Latency 8.0
    RAS# To CAS# 8
    RAS# Precharge 8
    tRAS 22
    tRC 30
    Voltage 1.500 V
    JEDEC #2
    Frequency 518.5 MHz
    CAS# Latency 7.0
    RAS# To CAS# 7
    RAS# Precharge 7
    tRAS 19
    tRC 27
    Voltage 1.500 V
    JEDEC #1
    Frequency 444.4 MHz
    CAS# Latency 6.0
    RAS# To CAS# 6
    RAS# Precharge 6
    tRAS 16
    tRC 23
    Voltage 1.500 V
     
    Slot #3
    Type DDR3
    Size 4096 MBytes
    Manufacturer Corsair
    Max Bandwidth PC3-10700H (667 MHz)
    Part Number CMZ16GX3M4A1600C9 
    SPD Ext. EPP
    XMP--2
    Frequency
    JEDEC #4
    Frequency 666.7 MHz
    CAS# Latency 9.0
    RAS# To CAS# 9
    RAS# Precharge 9
    tRAS 24
    tRC 34
    Voltage 1.500 V
    JEDEC #3
    Frequency 592.6 MHz
    CAS# Latency 8.0
    RAS# To CAS# 8
    RAS# Precharge 8
    tRAS 22
    tRC 30
    Voltage 1.500 V
    JEDEC #2
    Frequency 518.5 MHz
    CAS# Latency 7.0
    RAS# To CAS# 7
    RAS# Precharge 7
    tRAS 19
    tRC 27
    Voltage 1.500 V
    JEDEC #1
    Frequency 444.4 MHz
    CAS# Latency 6.0
    RAS# To CAS# 6
    RAS# Precharge 6
    tRAS 16
    tRC 23
    Voltage 1.500 V
     
    Slot #4
    Type DDR3
    Size 4096 MBytes
    Manufacturer Corsair
    Max Bandwidth PC3-10700H (667 MHz)
    Part Number CMZ16GX3M4A1600C9 
    SPD Ext. EPP
    XMP--2
    Frequency
    JEDEC #4
    Frequency 666.7 MHz
    CAS# Latency 9.0
    RAS# To CAS# 9
    RAS# Precharge 9
    tRAS 24
    tRC 34
    Voltage 1.500 V
    JEDEC #3
    Frequency 592.6 MHz
    CAS# Latency 8.0
    RAS# To CAS# 8
    RAS# Precharge 8
    tRAS 22
    tRC 30
    Voltage 1.500 V
    JEDEC #2
    Frequency 518.5 MHz
    CAS# Latency 7.0
    RAS# To CAS# 7
    RAS# Precharge 7
    tRAS 19
    tRC 27
    Voltage 1.500 V
    JEDEC #1
    Frequency 444.4 MHz
    CAS# Latency 6.0
    RAS# To CAS# 6
    RAS# Precharge 6
    tRAS 16
    tRC 23
    Voltage 1.500 V
    Is there something I should check in the CMOS related to this?

    Regards,
    Golden
    Last edited by Golden; 29 Oct 2011 at 17:14. Reason: add ram info from speccy
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
    Thread Starter
       #9

    G'day Ken.

    I've gone and had a root (excuse the pun) in my CMOS, and recall a setting under the MOBO tweaker settings panel called "Advanced Memory Settings".

    Using my old RAM chips, this was set to "Turbo" as shown in this example image, but I've now stepped it back to "Standard" on the chance that the "Turbo" isn't playing nice with this new RAM chips. I should add that I never had any issue with the "Turbo" setting using the older RAM chips.

    Do you think a conflict between the "Turbo" setting and new RAM is a possibility? When I bought the RAM, I ensured it was compatible with the motherboard from the Corsair site.

    Regards,
    Golden
      My Computer


  10. Posts : 28,845
    Win 8 Release candidate 8400
       #10

    Golden said:
    G'day Ken.

    I've gone and had a root (excuse the pun) in my CMOS, and recall a setting under the MOBO tweaker settings panel called "Advanced Memory Settings".

    Using my old RAM chips, this was set to "Turbo" as shown in this example image, but I've now stepped it back to "Standard" on the chance that the "Turbo" isn't playing nice with this new RAM chips. I should add that I never had any issue with the "Turbo" setting using the older RAM chips.

    Do you think a conflict between the "Turbo" setting and new RAM is a possibility? When I bought the RAM, I ensured it was compatible with the motherboard from the Corsair site.

    Regards,
    Golden
    Could be, but I am unsure. Might want to ask for more help in VIP for someone that has more RAM voltage experience
      My Computer


 
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