System Freezes, Kernel Power Error

Page 1 of 6 123 ... LastLast

  1. Posts : 29
    Windows 7 Home Premium 64bit
       #1

    System Freezes/lockups/bsod


    Hey, I just got a new computer about a week ago and Ive notice that its been having this weird problem. Its happened about once or twice a day, the last couple of days.

    I will be surfing the web or listening to music on itunes and the system will freeze completly to the point where I have to hold the power button down to turn off the machine. On startup I get the screen where it says "windows did not shut down properly.." When I log back in and open the event viewer it shows the same error everytime. "Kernel-Power. Event ID 41. Task Category (63).

    I changed my power plan from balanced to high performance thinking it was a power issue.

    I also read through this thread: [SOLVED] Kernel-Power 41 (63) error - Tech Support Forum and I noticed that I also have 2 audio drivers and I disabled one of them. But I still encountered the same problem again later.

    If anyone could be of some help that would be great. My computer is a HPE-410f. Here are the exact specs of the machine :HP Pavilion Elite HPE-410f Desktop PC Product Specifications - HP Customer Care (United States - English)
    Im not overclocking anything, and everything on my machine is stock. If you need anymore information feel free to let me know, because I am new to this site.
    Last edited by KyleT; 19 Nov 2011 at 22:12.
      My Computer


  2. Posts : 29
    Windows 7 Home Premium 64bit
    Thread Starter
       #2

    Well Im pretty sure Im getting the Kernel-Power error is because Im having to hold down the power button to shut down the computer and it doesnt shut down completly.

    But this still doesnt change the fact that my system keeps freezing to the point where I have to press the power button to shut it off. What can I check to see what would be causing this freezing?
      My Computer


  3. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #3

    Hello Kyle & welcome...

    * Fill in your computer specs, so that we will have some information in order to help you.

    * Your problem may be caused by many things > RAM problems >graphics drivers > overclocking > heat issues > using more than one AntiVirus at the same time > etc etc.


    * Make sure PSU is working properly


    * If overclocking, restore to original


    *Any BSOD DMP files produced?

    If so we need them to enable us to assist you with your computer's symptoms.

    * Have you any System Restore points created PRIOR to this happening?



    Some troubleshooting steps you might care to consider.


    *Type event viewer, in search (by start button) and look for errors that may show the cause of the problem.

    Look for critical errors (they have red in the left column ).
    Note critical errors that say app hang, app crash, or anything that relates to the problem.
    Google for more information.

    * Try a clean boot, or boot into safe mode.

    Does the behavior persist?
    Safe Mode


    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


    * Run DiskCleanup

    Disk Cleanup - Open and Use


    * How to Repair Windows 7 System Files with System File Checker

    SFC /SCANNOW Command - System File Checker


    * Then run checkdisk (chkdsk).

    Disk Check


    * Check out the links below that may provide you with more information.


    Troubleshooting Explorer.exe Crashing Issues


    Startup Repair


    Repair Install


    Windows 7, Explorer crash bug - "Explorer has stopped working" - Microsoft Answers
      My Computer


  4. Posts : 29
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Here are the exact specs for my computer: HP Pavilion Elite HPE-410f Desktop PC Product Specifications - HP Customer Care (United States - English)

    It just froze again, except this time instead of just freezing completely and me having to hold the power button down. It froze, I got the blue screen, and then the system restarted.

    Here is what was logged in the event viewer:
      My Computer


  5. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #5

    Event ID: 1001 Source: bug check
    Source: BugCheck
    Type: Error
    Description:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa8004b19038, 0x0000000000000000, 0x0000000000000000).

    A dump was saved in: C:\Windows\Minidump\112809-21309-01.dmp. Report Id: 112809-21309-01.

    Comments and links for event id 1001 from source BugCheck


    Kyle,
    You say your computer is almost brand new...and I would imagine under warranty.

    A new computer should not be presenting with the problems you have listed - & we volunteers should not be putting at risk the rights,YOU, the consumer has under that warranty...
    Be aware that attempting any subsequent harware troubleshooting steps may, in some cases, void your warranty.

    I strongly suggest that you should seek further advice asap.
    Under Warranty terms a duty of care applies.
      My Computer


  6. Posts : 29
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Here is the error that came up after I logged back in from the computer randomly restarting itself.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA800798A8F8
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
      My Computer


  7. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #7

    Kyle,

    We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.


    To ensure minidumps are enabled:

    *Go to Start, in the Search Box type: sysdm.cpl Press Enter.
    *Under the Advanced tab, click on the Startup and Recovery - Settings... button.
    *Ensure that Automatically restart is unchecked.
    *Under the Write Debugging Information header select Small memory dump (256 kb) in the drop down box (the 256kb varies).
    *Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    *OK.
    Reboot if changes have been made.


    If there are no dmp files
    Go to C:\Window\minidumps and look for files that have .dmp extension > zip them up and upload them to the forum.


    Stop 0x124 - what it means and what to try

      My Computer


  8. Posts : 29
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Just crashed/restarted itself again. I will attach the the dmp file from tonight.
      My Computer


  9. Posts : 29
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    It froze. I tried restarting it and It wont boot. My screen stays black and my keyboard never turns on. I can hear the fans and everything running, but it doesnt start up.
      My Computer


  10. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #10

    Kyle,

    The most recent dmp file upload still points to a hardware device (unknown as of yet) in distress.

    If this computer is still under warranty your best bet is to return it as the troubleshooting may void the warranty. {as stated in my post 5 above}
      My Computer


 
Page 1 of 6 123 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 16:49.
Find Us