STOP:c000021a [fatal system error]

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  1. Posts : 6
    Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
       #1

    STOP:c000021a [fatal system error]


    hello,while playing games online, my system gets shutdown and if i restart, i will be getting " STOP:c000021a [fatal system error]" over blue screen. in order to start, i have to do restart several times..
    any body can tell me how to fix this and what is actually ment by fatal system error? waiting for help..
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Boot in safemode with networking and follows these instructions
    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 6
    Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
    Thread Starter
       #3

    This error screen occured after unexcepted shutdown.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c000021a
    BCP1: 89C14610
    BCP2: 00000000
    BCP3: C0000001
    BCP4: 00100400
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\110111-36161-01.dmp
    C:\Users\Deepika S\AppData\Local\Temp\WER-97625-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    Please follow the instructions linked above, these codes are of no use to us.
      My Computer


  5. Posts : 6
    Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
    Thread Starter
       #5

    i have attached the windows_NT6_BSOD_jcgriff2 folder and report file.
    hoping to get some help....
      My Computer


  6. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #6

    Run SFC
    SFC /SCANNOW Command - System File Checker

    Remove Avast and use MSE

    If your still get BSODs run Driver Verifier and upload any dumps which are then created
    Driver Verifier - Enable and Disable

    Note: Your computer may not be functional in Normal Mode if faulting drivers are detected during this phase, you may need to use Safemode with Networking.
      My Computer


  7. Posts : 6
    Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
    Thread Starter
       #7

    thank you, i will try this..
      My Computer


  8. Posts : 6
    Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
    Thread Starter
       #8

    Im sorry to tell this, Im still getting same error..
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    While waiting for Yowanvista

    Did you run sfc /scannow? what were the results?

    Did you run driver verifier? where are the resulting DMP files?
      My Computer


  10. Posts : 6
    Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
    Thread Starter
       #10

    yes, i run sfc/scannow nearly 4 times. for first 3 times it said something like no corrupted files found. by fourth time when i run it resulted "windows resource protection found corrupt files and successfully repaired them" and i did system reboot.
    But later it got crash again, same fatal system error. then i run driver verifer. Its still in enable mood, i have not yet disabled verifier.
    Im not able to identify where that resulting DMP files are?
      My Computer


 
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