Runtime Error when uninstalling programs


  1. Posts : 14
    Windows 7 Home Premium 64x
       #1

    Runtime Error when uninstalling programs


    I get an error message when I try to uninstall HP Photosmart Essential 3.5 and HP Smart Web Printing. I bought a different printer, so I don't need that software anymore.

    Here is the message when uninstalling: "Runtime error. This application has requested the runtime to terminate it in an unusual way." I tried uninstalling through the Control Panel and through the Start Menu programs shortcut. I got the message both times.

    Here is the "stopped working" message:
    "Problem signature:
    Problem Event Name: APPCRASH
    Application Name: hpzscr01.EXE
    Application Version: 13.0.445.0
    Application Timestamp: 4a734602
    Fault Module Name: hpzscr01.EXE
    Fault Module Version: 13.0.445.0
    Fault Module Timestamp: 4a734602
    Exception Code: 40000015
    Exception Offset: 000b482d
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: ed30
    Additional Information 2: ed30fc4490e0376f9390db12319727eb
    Additional Information 3: 8326
    Additional Information 4: 8326eed708335d9248cc8a1cb2732ffb"

    Is there a way to uninstall them? Or a freeware program that will work?

    I scanned for viruses and the scan was clean.

    Thank you.
    Last edited by GrapeLivre; 02 Nov 2011 at 14:39. Reason: Forgot to add something
      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2
      My Computer


  3. Posts : 14
    Windows 7 Home Premium 64x
    Thread Starter
       #3

    When I open Revo Uninstaller, those programs aren't listed.
      My Computer


  4. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #4

    GrapeLivre said:
    When I open Revo Uninstaller, those programs aren't listed.
    Try the Hunter Mode Revo Uninstaller Pro - Video
    Also reinstall Download Details - Microsoft Download Center - Visual C++ 2008 SP1 Redistributable Package (x86)
      My Computer


  5. Posts : 14
    Windows 7 Home Premium 64x
    Thread Starter
       #5

    The Hunter Mode didn't work either. It kept saying: "No installation package found!" and "Get more information for the application from the main windows and try to uninstall manually!"

    I downloaded the Visual C++ then installed it. It still didn't work.
      My Computer


  6. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #6

    GrapeLivre said:
    The Hunter Mode didn't work either. It kept saying: "No installation package found!" and "Get more information for the application from the main windows and try to uninstall manually!"

    I downloaded the Visual C++ then installed it. It still didn't work.
    Try to download the HP software and install it then try to remove it. Because it might replace the missing files.
      My Computer


  7. Posts : 14
    Windows 7 Home Premium 64x
    Thread Starter
       #7

    Sorry I haven't responded sooner. I haven't been feeling well.

    The HP site says the software is no longer available for download. It was replaced with a different program. I don't have the CD for it. There are other links for the software, but I'm not sure if they are good.
      My Computer


  8. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #8

    GrapeLivre said:
    Sorry I haven't responded sooner. I haven't been feeling well.

    The HP site says the software is no longer available for download. It was replaced with a different program. I don't have the CD for it. There are other links for the software, but I'm not sure if they are good.
    We have to find that software somehow to download it. It's like reverse engineering since uninstall is not working and there is no uninstaller when we install the program it will replace the bad uninstaller with a good one. Then using that we can remove the program, Does that make sense?
      My Computer


 

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