BSOD occurs randomly during regular usage (web-browsing, e-mail).


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    BSOD occurs randomly during regular usage (web-browsing, e-mail).


    Hi there,

    I am getting random BSODs with my Acer Aspire 8943G laptop. I was wondering if someone can help out and shed some light as to what might be causing it.
    I am not doing anything extraordinary with this laptop but use Firefox 7.0.1 for web browsing, Office 2010 with latest updates for e-mail / productivity.
    The laptop is running the Win 7 OS that came with it (Home Premium 64bit).
    It's an i5-430m, 2.26Ghz per core.
    ATI Mobility Radeon HD 5650
    8GB of DDR3 ram.

    I've been experiencing these type of BSOD pretty much from day one, and they can occur from as often as several times a week to maybe once a month.

    Thanks so much,

    x56h34

    ---

    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? x64
    - the original installed OS on the system? Yes
    - an OEM or full retail version? OEM
    - OEM = came pre-installed on system
    - Full Retail = you purchased it from retailer

    - What is the age of system (hardware)? 1-2 years old
    - What is the age of OS installation (have you re-installed the OS?) 1-2 years, original installation
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Dumps point to netw5s64.sys, Intel Wifi driver
    Update it using update utility: Intel® Driver Update Utility or at Acer Support
    Acer Europe - Service & Support, Drivers & Utilities, Downloads

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8007fdf060, fffff80004610518, fffffa800dfa4380}
    
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
    Probably caused by : NETw5s64.sys
    
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8007fdf060, Physical Device Object of the stack
    Arg3: fffff80004610518, Functional Device Object of the stack
    Arg4: fffffa800dfa4380, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IRP_ADDRESS:  fffffa800dfa4380
    
    DEVICE_OBJECT: fffffa800a911050
    
    DRIVER_OBJECT: fffffa800a94f8f0
    
    IMAGE_NAME:  NETw5s64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b4df6b9
    
    MODULE_NAME: NETw5s64
    
    FAULTING_MODULE: fffff88005844000 NETw5s64
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff8000314dcd2 to fffff800030dfc40
    
    STACK_TEXT:  
    fffff800`046104c8 fffff800`0314dcd2 : 00000000`0000009f 00000000`00000003 fffffa80`07fdf060 fffff800`04610518 : nt!KeBugCheckEx
    fffff800`046104d0 fffff800`030eb5fc : fffff800`04610630 fffff800`04610630 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`04610570 fffff800`030eb496 : fffffa80`0a6f8838 fffffa80`0a6f8838 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`046105e0 fffff800`030eb37e : 0000003f`f70f8e9e fffff800`04610c58 00000000`001adf29 fffff800`032587a8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`04610c30 fffff800`030eb167 : 0000000e`1faf33c6 0000000e`001adf29 0000000e`1faf3333 00000000`00000029 : nt!KiTimerExpiration+0x1be
    fffff800`04610cd0 fffff800`030d796a : fffff800`03255e80 fffff800`03263cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`04610d80 00000000`00000000 : fffff800`04611000 fffff800`0460b000 fffff800`04610d40 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys
    
    BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks for your help and support. I have updated the wireless card driver and will monitor my system for a while and see if it makes a difference. :)
      My Computer


  4. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Thanks so much for your help. I think that updating the Intel WiFi driver definitely did the trick. The system has been stable now for the past few weeks.
      My Computer


 

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