BlueScreen when in Sleep mode .


  1. Posts : 3
    win 7 64bit
       #1

    BlueScreen when in Sleep mode .


    Hi im new here,and i dont know squat about the inner workings of a computer.
    I had set my Pc to Sleep for about one and a half hour ,upon my return it did not start again unless i power it up maniually.
    I ran Blue Screen veiwer and this is what information i can provide due to my limited
    knowlage of computers .

    This is from ''WhoCrashed''

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.


    On Sat 5.11.2011 18:40:29 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\110511-17877-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F4DA)
    Bugcheck code: 0x100000B8 (0xFFFFF880009BD040, 0xFFFFFA800747C620, 0x0, 0x0)
    Error: CUSTOM_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    Other information came from BsV.

    Crash List


    Created by using BlueScreenView

    Caused By Driver: Hal.dll
    Caused By Address: hal.dll+13552
    Crash Address :ntoskrnl.exe+7f4da

    I dont know if this can help ,but please tell me if i can provide further information ,
    and how.

    I hope you can help me , Thanks in advance

    Allso i found a mini dump file ,i dont know how to read it but i maybe able to Attach it to this thread ,but i dont know if that´s safe .
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Newbinline said:
    Hi im new here,and i dont know squat about the inner workings of a computer.
    I had set my Pc to Sleep for about one and a half hour ,upon my return it did not start again unless i power it up maniually.
    I ran Blue Screen veiwer and this is what information i can provide due to my limited
    knowlage of computers .

    This is from ''WhoCrashed''

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.


    On Sat 5.11.2011 18:40:29 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\110511-17877-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F4DA)
    Bugcheck code: 0x100000B8 (0xFFFFF880009BD040, 0xFFFFFA800747C620, 0x0, 0x0)
    Error: CUSTOM_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    Other information came from BsV.

    Crash List


    Created by using BlueScreenView

    Caused By Driver: Hal.dll
    Caused By Address: hal.dll+13552
    Crash Address :ntoskrnl.exe+7f4da

    I dont know if this can help ,but please tell me if i can provide further information ,
    and how.

    I hope you can help me , Thanks in advance

    Allso i found a mini dump file ,i dont know how to read it but i maybe able to Attach it to this thread ,but i dont know if that´s safe .
    I am afraid Blue screen view (and who crashed) often incorrectly blame OS files.


    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.




      My Computer


  3. Posts : 3
    win 7 64bit
    Thread Starter
       #3

    Ok , i zipped the Dump file and here it is .
    I hope it can tell us what happend.
      My Computer


  4. Posts : 3
    win 7 64bit
    Thread Starter
       #4

    I am afraid Blue screen view (and who crashed) often incorrectly blame OS files.


    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.




    [/QUOTE]

    Have you had any luck on decyphering the Dump file ,i dont understand how any of this works
    Or anyone...
    Last edited by Newbinline; 05 Nov 2011 at 17:18.
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    Newbinline said:
    Ok , i zipped the Dump file and here it is .
    I hope it can tell us what happend.

    Two issues

    1-Your avast. remove and replace with Microsoft Security Essentials.

    http://files.avast.com/files/eng/aswclear5.exe

    Microsoft Security Essentials - Free Antivirus for Windows



    2-SPTD.SYS


    Run a system file check to verify and repair your system files.
    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    It may need to be run up to three times before sucessful

    Read here for more information SFC /SCANNOW Command - System File Checker

    Let us know the results from the report at the end.
      My Computer


 

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