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Windows 7: probably wlan driver causing BSOD on sleep/hibernate

06 Nov 2011   #1
cz4r

Win7 64b
 
 
probably wlan driver causing BSOD on sleep/hibernate

Dear all,

I am running Win 7 x64 at my notebook Acer 5820TG (i5 430M, ATI Mobility Radeon 5650, 4GB RAM, 640 GB HDD). On a different forum someone checked my crash dumps and figured out that my BSODs are being caused by my Broadcom wireless driver (BCM43225). Basically, I get a BSOD whenever I put the computer to sleep/hibernate. NTB is trying for around 10 minutes go to the sleep/hibernate mode but after this time BSOD appears.

I have tried a few different versions of my broadcom driver. Regardless, I still get a BSOD error. I have been using Windows 7 for over a year, and this only started happening on my last update of my notebook (SP1, VGA drivers, ...). Do you know any solution how to solve this problem?


My System SpecsSystem Spec
.
06 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cz4r View Post
Dear all,

I am running Win 7 x64 at my notebook Acer 5820TG (i5 430M, ATI Mobility Radeon 5650, 4GB RAM, 640 GB HDD). On a different forum someone checked my crash dumps and figured out that my BSODs are being caused by my Broadcom wireless driver (BCM43225). Basically, I get a BSOD whenever I put the computer to sleep/hibernate. NTB is trying for around 10 minutes go to the sleep/hibernate mode but after this time BSOD appears.

I have tried a few different versions of my broadcom driver. Regardless, I still get a BSOD error. I have been using Windows 7 for over a year, and this only started happening on my last update of my notebook (SP1, VGA drivers, ...). Do you know any solution how to solve this problem?
This sisngle DMP file does not point to your broadcom driver. It does say that "a" driver is causing an inconsistent power state but points to PCI.sys.

I would do two things

First remove sptd.sys


Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.

Second since an OS file is suspect run a system file check t o verify and repair you os files.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

It may need to be run up to three times before sucessful

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.


Further
Old drivers needing update
Code:
SSPORT.sys    8/11/2005 6:07:32 PM        fffff880`08bc6000    fffff880`08bce000    0x00008000    0x42fbda34                        
000.fcl    9/26/2008 8:11:22 AM        fffff880`08a00000    fffff880`08a2b000    0x0002b000    0x48dcdf7a                        
NTIDrvr.sys    3/24/2009 10:09:39 PM        fffff880`06d55000    fffff880`06d5d000    0x00008000    0x49c9a073                        
UBHelper.sys    4/27/2009 3:48:19 AM        fffff880`06d4d000    fffff880`06d55000    0x00008000    0x49f57153                        
mwlPSDFilter.sys    6/2/2009 5:07:30 AM        fffff880`0464a000    fffff880`04653000    0x00009000    0x4a24f9e2                        
mwlPSDNServ.sys    6/2/2009 5:07:39 AM        fffff880`018be000    fffff880`018c6000    0x00008000    0x4a24f9eb                        
mwlPSDVDisk.sys    6/2/2009 5:15:29 AM        fffff880`018ab000    fffff880`018be000    0x00013000    0x4a24fbc1
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html


My System SpecsSystem Spec
06 Nov 2011   #3
cz4r

Win7 64b
 
 

Thank you zigzag3143 for your suggestions. I have removed Daemon Tools and used SPTD uninstaller DuplexSecure, then I have used 3 times command SFC/SCANNOW (didnt find any problem with integrity of the system) but the problem still persist.

I have attached new minidump file.
My System SpecsSystem Spec
.

06 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cz4r View Post
Thank you zigzag3143 for your suggestions. I have removed Daemon Tools and used SPTD uninstaller DuplexSecure, then I have used 3 times command SFC/SCANNOW (didnt find any problem with integrity of the system) but the problem still persist.

I have attached new minidump file.
Still pointing to pci.sys Does the problem persist in safe mode (F8)?
My System SpecsSystem Spec
07 Nov 2011   #5
cz4r

Win7 64b
 
 

I cannnot go into sleep/hibernate from the safe mode
My System SpecsSystem Spec
Reply

 probably wlan driver causing BSOD on sleep/hibernate




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