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Windows 7: BSOD NToskrnl.exe problems

07 Nov 2011   #1
AEWarren

Windows 7 Home Premium 64bit
 
 
BSOD NToskrnl.exe problems

Hi can you help? My wife is having random BSOD issues, I have downloaded the Bluescreen view software and it has identified the source of the problem I have copied the Bluescreen view files as .txt files that outline the problem and have attached them for you. It appears it has to do with the ntpskrnl.exe file.

Can you please help me fix her issues?

Thanks in advance !!!!!!!


My System SpecsSystem Spec
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07 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by AEWarren View Post
Hi can you help? My wife is having random BSOD issues, I have downloaded the Bluescreen view software and it has identified the source of the problem I have copied the Bluescreen view files as .txt files that outline the problem and have attached them for you. It appears it has to do with the ntpskrnl.exe file.

Can you please help me fix her issues?

Thanks in advance !!!!!!!

Bluescreen view is often unreliable


We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
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 BSOD NToskrnl.exe problems




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