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Anyone? How do I advance from here?
Anyone? How do I advance from here?
If you stopped responding and had to hard reboot, it crashed.
You can check event viewer to see what is logged there regarding the issue.
To check for freezing/crashing you need to check several things.
Event viewer.
Type eventvwr in search and go to the windows log>application tab.
Look for errors. Errors have red in the left hand column.
Look for errors that say app hang, or app crash, or anything related to the problem.
When you find them either take a screenshot of them and upload them to us, or note the event ID and source codes and look them up in google. If you cant find them in google tell us what they are.
There are many errors. None of them say "hang" or "crash". There are many "app error".
However, there is no error relating to the BSOD that I posted about this morning (It's easy for me to look for that because I remember when I turned the computer on this morning).
Event id's I see from last few days are 1000, 1026, 8194, 33, 72, 1001, 34, 35 and 30.
I can't find what you mean by "source code."
I'm posting screen shots of some of them.
And here's a new minidump file from today that maybe might help a little?
There are so many problems it might be time for a clean install.
This thread has been going for almost two months and I dont know if anyone has suggested a clean install but....
1-dropbox know to cause bsod's Preventing Laptop from sleep, hibernate --- BSOD « Dropbox Forums
2-Old drivers from as far back as 2005. You were asked to remove them earlier in the thread and they are still here.
Run a system file check to verify and repair your system files.Code:VcommMgr.sys 3/25/2005 4:18:47 AM 0x8ed42000 0x8ed4b560 0x00009560 0x4243d777 BTHidMgr.sys 4/30/2005 1:50:09 AM 0x8640d000 0x86413e20 0x00006e20 0x42732aa1 blueletaudio.sys 5/31/2005 2:40:18 AM 0x8ed59000 0x8ed5e000 0x00005000 0x429c14e2
Read here for more information SFC /SCANNOW Command - System File CheckerTo do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW
It may need to be run up to three times before successful
Let us know the results from the report at the end.
3-Since most of these point to an OS problem please run a system file check and report the results at the end.
Run a system file check to verify and repair your system files.
Read here for more information SFC /SCANNOW Command - System File CheckerTo do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW
It may need to be run up to three times before successful
Let us know the results from the report at the end.
Thank you for you patiance.
Regarding the drivers - as I explained yesterday, I uninstalled the software but the drivers remained for some reason. I renamed them to ".bak" like you suggested yesterday. i have no idea why they keep coming up.
I will try everything you suggest and post the results here tomorrow.
And thank you again.