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Windows 7: BSOD +Search Function lost +Outlook crashing +services not enabling

10 Nov 2011   #1

Windows 7 Ultimate x64
BSOD Dual monitor running both full screen different applications.

Basics : BSOD occasionally

Cause : Possibly due to Windows Performance being change by TuneUpUtilities 2012 (Do not recommend this program in Windows7 with SSD drives and USB security software dongles). SSD Drive which I have had installed for a while and clean install back in August.

OD occasionally when running dual monitor with VLCplayer on the secondary and a master program (sometimes a game) on the master. Never been an issue in the past. This maybe a rogue non related issue and just the gfx card going down.

Appears when running VLCplayer and on some occasions firefox/chrome (TVCatchup - Never Miss A Show Again) which is adobe flash plugin based.

No new hardware added.

Antivirus = EsetNod current license (since April 2011) not sure why it's not recognised by Windows7 oin the diagnostics but is actively running.

OK to stay on OP. Has anyone got a reliable registry script I can import to quickly resolve the Windows Features on or off issue please?

Files attached below. Will try and catch the oxe error number (keep missing it/forgetting to make a note).

Thanks for any help.


System Manufacturer/Model Number
Windows 7 Ultimate x64
i7920 2.66ghz
12gb Triple DDr1066mhz
Graphics Card(s)
ATI HD4870
Sound Card
RME Fireface 800
Monitor(s) Displays
Samsung 22" / Samsung172w
Screen Resolution
1650x1080 / 1280x768
Hard Drives
OCX SSD Vertex2 120gb
Maxtor Raptor 150gb
WD 1tb 64
WD 640gb

Silent 650w

Custom designed SilentCase


Microsoft Bulk Standard


Internet Speed
50MB Virgin
Other Info
I'm no Pro but try to learn quickly!

My System SpecsSystem Spec
11 Nov 2011   #2
Microsoft MVP

Windows 7 Ult. x64

Hi Mark,

I've had a quick read, and I suspect all 3 of your threads are related (the fact that there appears to be missing services sounds particularely serious given that an sfc /scannow doesn't appear to fix the issue). To me, it sounds like a significant issue with your underlying system - the various tuneup utilities have either contributed or complicated the issue even further. These utilities are by and large completely redundant in Windows 7 and it is extremely rare that anyone will recommend them now.

Unfortunately, these are well beyond my capabilities, but I think I can find someone that is able to help you. Whilst we wait for someone, can you please run this tool, and then post the results in your next reply:

Also, can you see whether you have any .dmp files in C:\Windows\Minidump? If so, then please also attach the latest .dmp file here as this is usually the first file a BSOD analyst will look at.


*** EDIT : I have requested a more experienced eye to look at this ***
My System SpecsSystem Spec
11 Nov 2011   #3

Windows 7 Ultimate x64

Hi Golden

Thank you for your reply and escalation much appreciated.

Windows Dumpfile folder is empty. Which is odd as I have had another BSOD. This occurred after having graphics full screen on primary monitor, shutting the program down and then closing the secondary monitor firefox which was running tvcatchup full scree.

I have attached other files as requested.

I have also run the outlook native repair which turned up nothing.

I have also set up a new pst file for the archive.

Everyone's help is really appreciated.

I could do a reinstall the thing is it takes me about 2 days to install and configure the software installed.

Should I deleted/uninstall ccleaner or glarys utilities. Only reason is to get rid of the junk files or should I really be using Windows7 built in features. A lot of probably, in my case, habitual necessity of cleanliness
My System SpecsSystem Spec

11 Nov 2011   #4
Microsoft MVP


It's possible there's another traceable cause, but in almost every case where MucAfee or a tweaking Suite is mentioned you have already solved the issue.

Win7 will not tolerate XPired-Era tweaking suites like TuneUpUtilities which has likely ruined your System. Why would anyone do such a thing with a perfectly feather-light, instantaneous OS? Any improvement would have to be in hardware.

You can try a Repair Install but many of the botched settings changes may carry over so a Clean Reinstall following these steps is the best approach to such system suicide: Perfect Reinstall

My System SpecsSystem Spec
11 Nov 2011   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

I've had a look at the output from the MGADiag tool - here's what I found
The system went into 'Grace Mode' on the 11th August - and was immediately activated (If I'm reading it right).
Since then, there have been no significant problems with WGA (or at least no recorded events.
I'm not sure why the tool has been run 9 times today, and there are 6 or so copies of the results in the TXT file? - there were no significant changes between the first and last results anyhow

I can see no problems in the MGADiag output - and the Office installation appears to have been properly done, and is probably genuine (It's difficult to tell, since MS abandoned the OGA program in December last year, but at least it's not being reported as a definite counterfeit )

I've not read the rest of the threads (or the rest of this one, come to that), so can't comment on anything else.
My System SpecsSystem Spec
11 Nov 2011   #6

Windows 7 Ultimate x64

Hi Greg

I've read several of your posts along my journey.

The BSOD was occurring pre the TuneUp installs and to be fair CC and GU have been running without a hitch since install Nov 2009/Dec 2010 and Aug 2011. That aside it does appear TuneUp has probably caused the problem.

There is one other contributing factor that I recall. Windows did a self adjustment for Aero and enhanced features setting the performance vs quality weighted towards performance. I am actually wondering if the BSOD is a graphics card issue (overflow). Regarding the search I am pretty confident you are right regarding registry especially since the program and featuyres dialogue box has gone rogu (no text or tick boxes).

I have used eset nod32 since I have owned W7 and it's again been flawless.

Reinstall is an absolute last resort but may be necessary
My System SpecsSystem Spec
11 Nov 2011   #7
Microsoft MVP


Eset is fine and may be the best paid AV.

I'd pursue the BSOD analysis because a driver is likely causing those. Meanwhile try other Win7 Display drivers for your GPU from manufacturer, working backward. I just solved a 7 crash on old hardware by ditching the Vista driver for an XP driver, so oddities exist.

I'd also never fear a Clean Reinstall as it is a fresh start better than getting a new computer (with today's bloatware preinstalls). It's also a great learning experience which is a specialty here so we will have your back: Reinstalling Windows 7
My System SpecsSystem Spec
11 Nov 2011   #8

Windows 7 Ultimate x64

@Noel Thanks for the info. As far as I am aware all my software is legitamate. Including MS OS (received it free from Microsoft when they launched Windows7 via their tubberware party style bash) and office, I have two copies, are official as far as i can tell; Logos, holograms and so forth and has always activated fine over the years.

@ Greg I know I know reinstall. I only did it in August I do have a windows image of the original install on a secondary drive. What I failed to do and I really should've done and will do next time...back up once all my programs are installed.

Guys I really appreciate your help. Keep looking there has got to be something simple with the Search and Outlook bugs.
My System SpecsSystem Spec
11 Nov 2011   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Looking in the MSINFO32 data - there are a number of 'Problem Devices', including two disabled RealTek NIC drivers.
This raises the question of
1) Why were they disabled?
2) do they actually exist, since a third one appears to be working properly (How many physical NIC ports are there)?
3) Is there a problem with the physical LAN connection - NIC faults can have HUGE impacts on the system.
4) What happens if you turn the NIC off in the BIOS (if it's possible)? does this stop your other problems as well?
My System SpecsSystem Spec
11 Nov 2011   #10

Windows 7 Ultimate x64

Hi Noel

There are two ethernet terminals on the motherboard are these the NICS you refer to? In BIOS both set to auto and I use one for internet access. Neither disabled.

I have tested both and run absolutely fine.

If I switch the ethernet off I wouldn't be able to replecate the function that would cause the bsod.

Not sure what the 3rd one is. All 3 appear in Network Connections :

Realtek PCI GBE Family Controller(s) :

Local Area Connection
Local Area Connection 2
Local Area Connection 3

2+3 are disabled.
My System SpecsSystem Spec

 BSOD +Search Function lost +Outlook crashing +services not enabling

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