New
#1
BSOD, can't read dmp files nor figure out why...
Win 7, 32-bit netbook (Dell). Installed Bluetooth for my new HP mobile printer. When dongle is inserted to a USB port, blue lights flash (as they should) and when I hit 'print' it generally gives me the finger, err, BSOD. Two files are created but I can't open either of them.
Error on blue screen is, IRQL not less or equal (left out the underlines).
The blue screen lasts maybe 7 seconds then I am given Windows options. Not much time to read more than a few lines
The tech person at HP who has been dealing with my printer issues is off for a two-week vacation but I did email her about this before she left. She was clueless so I knew i needed Windows pros.
The netbook has never blue screened before and tonight I left the dongle in to write down the blue screen error. Otherwise, I only put it in to print though it only gave me Windows test pages. Not sure if those were in queue. I did clear the queue for tomorrow (am on iPad now).
Bottom line is I need to read those files to see what is erring. Then, maybe, just maybe, 'we' can fix it.
:)