BSOD 000021a error while playing fifa 12 and hp7


  1. Posts : 4
    Windows 7 Ultimate x64
       #1

    BSOD 000021a error while playing fifa 12 and hp7


    Hello,
    I'm using Windows 7 x64 and I recently got the BSOD OOOO21a error while playing Fifa 12 and Harry Potter and the Deathly Hallows Part 1. Can somebody please help me fix this problem?

    Here are the details i got after windows started again:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c000021a
    BCP1: FFFFF8A000067190
    BCP2: 00000000C0000189
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    My system specs are:
    Core i3u CPU M-170 2.40 GHz
    ATI Mobility Radeon 550v 1 GB
    2 GB RAM
    PnP Generic Monitor

    I need help immediately!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    daniyal said:
    Hello,
    I'm using Windows 7 x64 and I recently got the BSOD OOOO21a error while playing Fifa 12 and Harry Potter and the Deathly Hallows Part 1. Can somebody please help me fix this problem?

    Here are the details i got after windows started again:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c000021a
    BCP1: FFFFF8A000067190
    BCP2: 00000000C0000189
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    My system specs are:
    Core i3u CPU M-170 2.40 GHz
    ATI Mobility Radeon 550v 1 GB
    2 GB RAM
    PnP Generic Monitor

    I need help immediately!


    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.




      My Computer


  3. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #3
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    daniyal said:
    Nothing definitive in this single DMP file. If you get more please upload them. In the mean time I would run t he update readiness tool and update to SP-1


    Ensure you install the correct 64 or 32bit option for your system)

    Download the System Update Readiness Tool (64bit)
    Download the System Update Readiness Tool (32bit)

    ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems

    links courtesy jmh
      My Computer


  5. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Here is another minidump file i found
    Attachment 184026
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    daniyal said:
    Here is another minidump file i found
    Attachment 184026
    Still nothing conclusive but this driver needs updating.

    Related to
    HECIx64.sys Management Engine Interface from Intel Corporation

    Since we have not gotten a definitive cause lets run these two tests and You really should update to SP-1

    Please run these two tests to verify your memory and find which driver is causing the problem.


    1-Memtest.
    *Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

    *Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.

    Any errors are indicative of a memory problem.

    If a known good stick fails in a motherboard slot it is probably the slot.

    RAM - Test with Memtest86+



    2-Driver verifier

    I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
    Driver Verifier - Enable and Disable

      My Computer


  7. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #7

    I recently updated to Service Pack 1 and i want some other solution for his problem
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    daniyal said:
    I recently updated to Service Pack 1 and i want some other solution for his problem

    Huh?
      My Computer


 

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