Logon Error


  1. Posts : 15
    Windows 7 Home Premium 64 bit
       #1

    Logon Error


    I've been experiencing this issue for several months now and I've only my Lenovo B560 laptop for about 4 months. Frequently, the screen freezes at the blue welcome screen and never makes it to the login menu where you choose user/type in password. No error message pops up, it just freezes. I have to hold down the power button to shut it down and if I try to restart the laptop normally, it usually freezes again the same way so then I go into safe mode to properly shutdown the laptop. Sometimes this resolves the issue and I can successfully login the normal way and sometimes it still doesn't do the trick. I tried unchecking a lot of startup items in system config but that didn't seem to do much and I'm hesitating to use the one-touch system restore feature because I'd have to reinstall a whole bunch of programs.

    After performing Troubleshoot this is the details of the error:

    [IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png[/IMG] Windows Logon User Interface Host
    Problem: Stopped working
    Files that help describe the problem:
    AppCompat.txt
    WERInternalMetadata.xml
    memory.hdmp
    [IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png[/IMG]View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    [IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png[/IMG] Windows Logon User Interface Host
    Problem: Stopped working
    Files that help describe the problem:
    AppCompat.txt
    WERInternalMetadata.xml
    memory.hdmp
    [IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png[/IMG]View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    [IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png[/IMG] Windows Logon User Interface Host
    Problem: Stopped working
    Files that help describe the problem:
    AppCompat.txt
    WERInternalMetadata.xml
    memory.hdmp
    [IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png[/IMG]View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    After sending it to Windows, there was no solution.
    Any suggestions on how I might resolve this issue?
      My Computer


  2. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #2

    i followed your instructions to enable the minidumps but when i opened the folder, there was nothing in there to copy...
      My Computer


  3. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    SOLUTION: If you have a Lenovo, delete VeriFace!!! stupid program that created that problem. After deleting it, problem solved! not a windows error..I probably do have errors but that's not what was preventing the login screen from freezing.
      My Computer


 

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