Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Computer won't shut down, screen just turns off.

21 Nov 2011   #11

windows 7 64 Bit

I think you need to go back to the tech shop and explain the problems you are having since getting this back from them

My System SpecsSystem Spec
21 Nov 2011   #12

win 7 X64 Ultimate SP1
Stubborn Problem

It will just take some time to find it.

This problem can have many root causes. It takes some work to discover exactly what the cause is.
Prior to a shutdown call up task manager and see what is running. Make sure there is no apps running. I would also check processes tab and look them over,
If you see something that is running that you question kill the process and try a shut down.
Boot in to safe mode and see if the rig will shut down from there. If it will shutdown from safe mode. You should be able to find the culprit.
Since the computer hasn't always been like this try to remember when it changed and what changes you made prior to the shutdown problem.
Click start --> run and type shutdown -f -s -t 0 (last character is zero)
See if that shuts it down. Some of these steps should sooner or later yield a clue to what the problem is.
I don't know if you have ever used msconfig.exe but you may need to learn.
Type msconfig.exe in the start search box and when it comes up you will see that you can control what starts on a boot. On the start up tab you un check things to keep them from starting. Do a few at a time and you may find the problem.

Go to this link and read it for ideas. It is written for XP but will apply to Win 7 in most ways.

Advanced troubleshooting for shutdown problems in Windows XP
My System SpecsSystem Spec
21 Nov 2011   #13

Windows 7 Home Premium 64bit SP 1

took a look at the XP troubleshoot page, none of the problems on there were what's going on with me. if it helps, i actually recorded the shutdown process. sorry for the small frame and the messy desktop and the wobbles. I don't think a screen capture would really work that well for shutting down. also, the light source to the right is my second monitor
My System SpecsSystem Spec

22 Nov 2011   #14

win 7 X64 Ultimate SP1
Win 7

It appears to me Win is shutting down. That means there is a harware glitch some where.
Did You try this to see what happens? Click start --> run and type shutdown -f -s -t 0 (last character is zero)
My System SpecsSystem Spec
22 Nov 2011   #15

Windows 7 Home Premium 64bit SP 1

tried. didn't work. even waited through a show and a half, LEDs stayed on.
My System SpecsSystem Spec
28 Nov 2011   #16

Windows 7 Home Premium 64bit SP 1

Shutdown works in safe mode, going to cross-check services and processes in safe vs normal modes when i have some time.
My System SpecsSystem Spec
19 Dec 2011   #17

Windows 7 Home Premium 64bit SP 1

Alright I have a screenshot of my task manager from startup, and a hijackthis. Anything look iffy? Kaspersky and Malwarebytes can't find anything wrong.
My System SpecsSystem Spec

 Computer won't shut down, screen just turns off.

Thread Tools

Similar help and support threads
Thread Forum
My computer screen turns off after the 'Starting Windows' animation :(
Hi friends :) I have an MSI a6205 laptop, and have recently reformatted my computer to reset everything in it. My problem is this: Ever since I re-installed Windows 7 my computer has been starting up, getting to the little 'Starting Windows' animation, then the screen turns off completely, with...
General Discussion
Computer Screen turns blue on desktop startup
This issue happened randomly when I was skyping with my friends and playing a game as well. The screen turned a weird black and white lines stretch across the monitor but my call was not affected and same for my game. I could still hear my game and them but couldn't see anything on my monitor. I...
General Discussion
Computer turns on, black screen, keyboard not response
Night Owl i have custom build computer after updating graphic card driver computer turn on after microsoft logo black screen with crusor. keyboard not respoing at restart cannot go to safe mode. boot from cd/dvd not showing at startup, can not change boot sequance cause keyboard not responsing,...
General Discussion
Screen turns off, computer frozen.
After running my computer for approximately 10 to 20 minutes the monitor shuts down without any warning and simultaneously the sound cuts off, rending my computer unresponsive and useless. I suspect it's overheating but I have never experienced these issues before, they are obviously obstructing my...
Graphic Cards
Computer freezes and screen turns black
Hello all :) Just got myself this (old) new computer, that I was going to use for a media center. But it randomly crashes, and i can't seem to figure out why. I formated it yesterday, so I doubt it would be a virus. Sometimes it goes black, and picture returns within a few seconds, but other...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:11.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App