BSOD showing code BCCode: 1000007e again, please help


  1. pangnaka
    Posts : 12
    Window 7 Enterprise 64 bit
       New #1

    BSOD showing code BCCode: 1000007e again, please help


    Last time I post a similar thread in this board :

    https://www.sevenforums.com/crashes-d...ease-help.html

    I updated my bluetooth driver and I think the problem is already solved since there is no BSOD appear for

    several days. However, just 5 minute ago, the BSOD appear again and I don't know the reason. I already

    updated my bluetooth driver again but the problem does not solved. I think this time the cause of BSOD is

    difference from last time, so I posting a new thread here.

    Here is the information about the crash :
    "Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF880058D62F4
    BCP3: FFFFF8800337E788
    BCP4: FFFFF8800337DFE0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\112211-16021-01.dmp
    C:\Users\admin\AppData\Local\Temp\WER-48719-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    "

    I also attach the Windows_NT6_BSOD_jcgriff2 file and system health check file below

    My computer system spec is :
    Dell inspiron N4010
    Window 7 Enterprise
    Service pack 1
    x64 bit
    intel core i5-520M , 2.40 GHz
    RAM 4.00GB
    Anti-virus : ESET NOD 32

    Last window installed: on May 2011
    Laptop age: 1 year

    I would really appreciate your help

    Thank you
      My Computer
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  3. FredeGail
    Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       New #2

    Hello pangnaga and welcome!

    Analyses

    Fairly interesting dump. It's a common one I have to say. It's caused by the Broadcom Wireless Dell driver.
    Powered by RedRaider covered this, and found the conclusion that you're able to download the file below, to install the working driver.

    Attachment 184910 Click the DL-icon

    Install it and you should be fine for now.

    Bugcheck

    Code:
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880055062f4, The address that the exception occurred at
Arg3: fffff8800357e788, Exception Record Address
Arg4: fffff8800357dfe0, Context Record Address
    Fred.
      My Computer
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  4. pangnaka
    Posts : 12
    Window 7 Enterprise 64 bit
    Thread Starter
       New #3

    Very Thank you !! I'm almost dying with these BSOD. I hope the problem will solved. Let see if any BSOD appear after I install this :)
      My Computer
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  6. FredeGail
    Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       New #4

    pangnaka said:
    Very Thank you !! I'm almost dying with these BSOD. I hope the problem will solved. Let see if any BSOD appear after I install this :)
    Sure thing pangnaka! :)

    Fred.
      My Computer
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  7. pangnaka
    Posts : 12
    Window 7 Enterprise 64 bit
    Thread Starter
       New #5

    It has been a while and it looks like the problem is solved. However, the BSOD have been showing last 2 days ago until now. I really don't know why bluetooth driver make my window go crazy.

    Here are the last crash I found :

    "
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF880082AE2F4
    BCP3: FFFFF8800B80F788
    BCP4: FFFFF8800B80EFE0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\120111-19312-01.dmp
    C:\Users\admin\AppData\Local\Temp\WER-40622-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    "

    I already updated driver according to your advice. But the problem was not solved T.T
    So I just uninstall my bluetooth driver by expecting that it would help. But when I restart my computer, the window automatically search for bluetooth driver and install it for me again. I again run the program that you provided. So I think that is the lastest updated version of bluetooth.

    If anyone can help me this time, I would be really appreciate your help.
    Thank you
      My Computer
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  8. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #6

    pangnaka said:
    It has been a while and it looks like the problem is solved. However, the BSOD have been showing last 2 days ago until now. I really don't know why bluetooth driver make my window go crazy.

    Here are the last crash I found :

    "
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF880082AE2F4
    BCP3: FFFFF8800B80F788
    BCP4: FFFFF8800B80EFE0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\120111-19312-01.dmp
    C:\Users\admin\AppData\Local\Temp\WER-40622-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    "

    I already updated driver according to your advice. But the problem was not solved T.T
    So I just uninstall my bluetooth driver by expecting that it would help. But when I restart my computer, the window automatically search for bluetooth driver and install it for me again. I again run the program that you provided. So I think that is the lastest updated version of bluetooth.

    If anyone can help me this time, I would be really appreciate your help.
    Thank you
    New crashes mean upload new DMP files. Please do.!!
      My Computer
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  10. pangnaka
    Posts : 12
    Window 7 Enterprise 64 bit
    Thread Starter
       New #7

    Oh sorry, Here I upload a new one
      My Computer
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  11. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #8

    pangnaka said:
    Oh sorry, Here I upload a new one
    Still the same driver. Still dated in 2009 there has to be a newer one.

    If not this one needs to be installed in compatibility mode.

    (compat mode=right click>properties>compatibility>choose OS)
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  12. pangnaka
    Posts : 12
    Window 7 Enterprise 64 bit
    Thread Starter
       New #9

    I try all possible things I can do. I change the compatibility mode, but it doesn't solve. So then I uninstall and reinstall and update the driver. But finally the BSOD keep appearing (probably 10 times in these 2 days). It is a very serious problem now! I'm thinking of reintall the whole window but I don't have much time to do since I need to use my computer to work for my final paper and project T.T

    So I would ask and try for the last time here. Please suggest me any possible treat. I would really appreciate your help

    "
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88007D312F4
    BCP3: FFFFF8800492C788
    BCP4: FFFFF8800492BFE0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\120511-17955-01.dmp
    C:\Users\admin\AppData\Local\Temp\WER-35802-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    "
      My Computer
    Quote Quote

 

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