BSOD coming off of sleep


  1. Posts : 21
    Win7 64bit
       #1

    BSOD coming off of sleep


    The windows system is less than a year old and it was a full retail pro 64bit windows 7 if you have any questions about the system feel free to ask.
      My Computer


  2. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #2

    Hey Mike and welcome!

    Acronis
    One of your dump contained a conflict on the Acronis True Image Snapshot Manager driver. It's either installed on the web, but it's also an extension in some Seagate Disk Wizards. If you have any chance to remove it that'll be cool.

    DirectX
    Your DirectX files are likely broken.
    Update it here.

    MemTest86+
    Maybe- a memory corruption, test it with Memtest86+, and pay attention to part 3 in the tutorial.

    Update Speedfan
    Your Speedfan-driver is old and needs to be updated.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800037c409c, Address of the instruction which caused the bugcheck
    Arg3: fffff8800b184070, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!ObReferenceObjectByHandleWithTag+10c
    fffff800`037c409c 0fb64518        movzx   eax,byte ptr [rbp+18h]
    
    CONTEXT:  fffff8800b184070 -- (.cxr 0xfffff8800b184070)
    rax=fff7fa8005c267f1 rbx=fffff8a00bf59d00 rcx=fff7fa8005c267f0
    rdx=0000000000000002 rsi=fffff8a003ac2110 rdi=fffffa8005c57250
    rip=fffff800037c409c rsp=fffff8800b184a50 rbp=fff7fa8005c267f0
     r8=fffff8a00c3ed000  r9=0000000000000000 r10=0000000000000340
    r11=fffff8800b184c18 r12=0000000000000000 r13=0000000000000340
    r14=0000000000000001 r15=fffffa8006e58060
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    nt!ObReferenceObjectByHandleWithTag+0x10c:
    fffff800`037c409c 0fb64518        movzx   eax,byte ptr [rbp+18h] ss:0018:fff7fa80`05c26808=??
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  iTunes.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff800034b9964 to fffff800037c409c
    
    STACK_TEXT:  
    fffff880`0b184a50 fffff800`034b9964 : 00000000`00000000 fffffa80`00000002 fffffa80`03aaf660 00000000`00000001 : nt!ObReferenceObjectByHandleWithTag+0x10c
    fffff880`0b184b20 fffff800`034cced3 : fffffa80`05c57250 00000000`7efaa000 00000000`00000000 00000000`7efaa000 : nt!NtWaitForWorkViaWorkerFactory+0xb3
    fffff880`0b184c20 00000000`76db2c1a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0561e408 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76db2c1a
    
    
    FOLLOWUP_IP: 
    nt!ObReferenceObjectByHandleWithTag+10c
    fffff800`037c409c 0fb64518        movzx   eax,byte ptr [rbp+18h]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!ObReferenceObjectByHandleWithTag+10c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3
    
    STACK_COMMAND:  .cxr 0xfffff8800b184070 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectByHandleWithTag+10c
    
    BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectByHandleWithTag+10c
    That's about it for now,
    upload any new dump.

    Fred.
      My Computer


  3. Posts : 21
    Win7 64bit
    Thread Starter
       #3

    Thank you i will try to upload a new dump once i get a chance tonight.
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Only AFTER following FredeGails suggestions

    I notice your avast which is often at least a contributing cause of BSOD'S . Please remove and replace your Avast with Microsoft Security Essentials AT LEAST TO TEST


    http://files.avast.com/files/eng/aswclear5.exe

    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  5. Posts : 21
    Win7 64bit
    Thread Starter
       #5

    sorry it has been awhile i got rid of avast and i am sill having BSOD and i updated everything
      My Computer


 

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