Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD coming off of sleep

24 Nov 2011   #1

Win7 64bit
BSOD coming off of sleep

The windows system is less than a year old and it was a full retail pro 64bit windows 7 if you have any questions about the system feel free to ask.

My System SpecsSystem Spec
24 Nov 2011   #2

Microsoft Windows 7 Ultimate: x64 (SP1)

Hey Mike and welcome!

One of your dump contained a conflict on the Acronis True Image Snapshot Manager driver. It's either installed on the web, but it's also an extension in some Seagate Disk Wizards. If you have any chance to remove it that'll be cool.

Your DirectX files are likely broken.
Update it here.

Maybe- a memory corruption, test it with Memtest86+, and pay attention to part 3 in the tutorial.

Update Speedfan
Your Speedfan-driver is old and needs to be updated.

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800037c409c, Address of the instruction which caused the bugcheck
Arg3: fffff8800b184070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff800`037c409c 0fb64518        movzx   eax,byte ptr [rbp+18h]

CONTEXT:  fffff8800b184070 -- (.cxr 0xfffff8800b184070)
rax=fff7fa8005c267f1 rbx=fffff8a00bf59d00 rcx=fff7fa8005c267f0
rdx=0000000000000002 rsi=fffff8a003ac2110 rdi=fffffa8005c57250
rip=fffff800037c409c rsp=fffff8800b184a50 rbp=fff7fa8005c267f0
 r8=fffff8a00c3ed000  r9=0000000000000000 r10=0000000000000340
r11=fffff8800b184c18 r12=0000000000000000 r13=0000000000000340
r14=0000000000000001 r15=fffffa8006e58060
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
fffff800`037c409c 0fb64518        movzx   eax,byte ptr [rbp+18h] ss:0018:fff7fa80`05c26808=??
Resetting default scope




PROCESS_NAME:  iTunes.exe


LAST_CONTROL_TRANSFER:  from fffff800034b9964 to fffff800037c409c

fffff880`0b184a50 fffff800`034b9964 : 00000000`00000000 fffffa80`00000002 fffffa80`03aaf660 00000000`00000001 : nt!ObReferenceObjectByHandleWithTag+0x10c
fffff880`0b184b20 fffff800`034cced3 : fffffa80`05c57250 00000000`7efaa000 00000000`00000000 00000000`7efaa000 : nt!NtWaitForWorkViaWorkerFactory+0xb3
fffff880`0b184c20 00000000`76db2c1a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0561e408 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76db2c1a

fffff800`037c409c 0fb64518        movzx   eax,byte ptr [rbp+18h]


SYMBOL_NAME:  nt!ObReferenceObjectByHandleWithTag+10c

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


STACK_COMMAND:  .cxr 0xfffff8800b184070 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectByHandleWithTag+10c

BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectByHandleWithTag+10c
That's about it for now,
upload any new dump.

My System SpecsSystem Spec
24 Nov 2011   #3

Win7 64bit

Thank you i will try to upload a new dump once i get a chance tonight.
My System SpecsSystem Spec

24 Nov 2011   #4

Win 8 Release candidate 8400

Only AFTER following FredeGails suggestions

I notice your avast which is often at least a contributing cause of BSOD'S . Please remove and replace your Avast with Microsoft Security Essentials AT LEAST TO TEST

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
28 Nov 2011   #5

Win7 64bit

sorry it has been awhile i got rid of avast and i am sill having BSOD and i updated everything
My System SpecsSystem Spec

 BSOD coming off of sleep

Thread Tools

Similar help and support threads
Thread Forum
BSOD upon coming out of sleep.
This is the 2nd or 3rd time that I have had a BSOD when getting my system out of sleep mode. When it happens there is no warning. Everything is starting up and loading so the system is bogged down; not very responsive. Other than that, there is nothing that would indicate the immanence of a BSOD....
BSOD Help and Support
BSoD when coming out of sleep
I keep getting BSoD when my computer comes out of sleep. This started after I did some over clocking. It's a x64 win7 OS on a top of the line system. Thanks in advance!
BSOD Help and Support
BSOD coming out of sleep
Hi all, I just put together a new computer this weekend. Specs are below. It appeared to be fine when gaming and browsing the internet. However it soon started to BSOD. It would do this when loading Youtube. I traced this to an apparent problem between ATI drivers and Flash. Changing...
BSOD Help and Support
Bsod When coming out of sleep
Whenever i come out of sleep mode i get a bsod, i have win 7 pro on a toshiba l350, any ideas their is nothing glaringly obvious in the windows device manager cheers for ur help
BSOD Help and Support
BSOD when coming out of sleep!
I recently did a clean install of Windows 7 Professional and EVERY time I put the computer to sleep it crashes with coming back. Any ideas on what it could be? I'm not completely computer illiterate, but I don't know much about finding error codes and what not. This is pretty annoying but at...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 17:53.
Twitter Facebook Google+