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Windows 7: blank welcome screen after waking up from sleep

25 Nov 2011   #1

Windows 7 Pro x64
blank welcome screen after waking up from sleep

We have about 500 laptops with win 7 pro x64. We have had a few complaints that on occation, after a computer wakes up from sleep mode, the user sees the welcome screen, but no text or logon box - i.e. they can't se any text or textboxes, only the background image of the welcome screen. The only way to end this state is to poweroff/reset the machine. Any ideas?

My System SpecsSystem Spec
25 Nov 2011   #2

Win 7 Ultimate 64-bit. SP1.

Just a few scattered ideas...

* Has there ever been a BSOD?

* Have you checked in Event Viewer?
Type eventvwr in search.
Go to the Windows Logs > Application / System > in the left hand column.
Note anything in red that relates to the problem experienced.
Please record the event ID, and the Source Code and tell us what they are.

* Consider using Hibernation instead of Sleep

* SFC.
SFC /SCANNOW Command - System File Checker

* Disk check
Disk Check
My System SpecsSystem Spec

 blank welcome screen after waking up from sleep

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