BSOD multiple times per day


  1. blacky35
    Posts : 4
    Windows 7 Ultimate 64bit
       New #1

    BSOD multiple times per day


    My custom built machine is about 9 months old. For the last 3 months or so it has been crashing multiple times per day (usually 1-2 per day). It doesn't usually crash for atleast 3-4 hours after the reboot. I can't find any thing to make it crash on demand and don't notice myself doing the same time each time it crashes. It seems pretty random.

    I am running Windows 7 Ultimate 64bit. It is the full retail version and was the first OS installed on this hard drive.

    I have attached the results of the BSOD Dump & System File Collection app and the system health alert.

    Please let me know if you require additional information. Thanks!
      My Computer
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  3. panais
    Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       New #2

    Hi. :)

    Never dont use more than one system security in the same pc!

    Remove Norton\symantec.

    Remove PC Tools Security.

    Remove LavasoftAd-Aware.

    I dont know if i missed anything

    Remove all antivirus and security suites.

    They mess up your system.

    Download,install and use only Microsoft Security Essentials with windows firewall.


    Dont     install anything else for the moment!!


    Finish     with these steps and post back.
      My Computer
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  4. blacky35
    Posts : 4
    Windows 7 Ultimate 64bit
    Thread Starter
       New #3

    The Norton Symantec is required by corporate policy. I have uninstalled the others.
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  6. panais
    Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       New #4

    Though norton Symantec Endpoint Protection 11 firewall involve in your crashes\bsod.

    Symantec Endpoint Protection 11 firewall is the main source of your bsods.(The software\driver is old from 13-May-09)

    If you must keep norton,dont install anything else,keep only norton and atleast update it.

    http://www.symantec.com/support/
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  7. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #5

    I also noticed that you did not have Service Pack 1 installed as of your upload. Are you able to download and install Windows updates?
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  8. blacky35
    Posts : 4
    Windows 7 Ultimate 64bit
    Thread Starter
       New #6

    panais said:
    Though norton Symantec Endpoint Protection 11 firewall involve in your crashes\bsod.

    Symantec Endpoint Protection 11 firewall is the main source of your bsods.(The software\driver is old from 13-May-09)

    If you must keep norton,dont install anything else,keep only norton and atleast update it.

    Antivirus Programs - Spyware Software | Symantec Support
    Are you suggesting that if I removed Norton I would not longer get the BSOD?

    writhziden said:
    I also noticed that you did not have Service Pack 1 installed as of your upload. Are you able to download and install Windows updates?
    Wow, I thought these updates were running automatically. I will install everything available. Could this be the reason for the BSOD?
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  10. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #7

    blacky35 said:
    panais said:
    Though norton Symantec Endpoint Protection 11 firewall involve in your crashes\bsod.

    Symantec Endpoint Protection 11 firewall is the main source of your bsods.(The software\driver is old from 13-May-09)

    If you must keep norton,dont install anything else,keep only norton and atleast update it.

    Antivirus Programs - Spyware Software | Symantec Support
    Are you suggesting that if I removed Norton I would not longer get the BSOD?

    writhziden said:
    I also noticed that you did not have Service Pack 1 installed as of your upload. Are you able to download and install Windows updates?
    Wow, I thought these updates were running automatically. I will install everything available. Could this be the reason for the BSOD?
    The reason for the BSOD is likely the age of the firewall driver for Norton. You should worry about updating Norton before Windows.
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  11. blacky35
    Posts : 4
    Windows 7 Ultimate 64bit
    Thread Starter
       New #8

    Hi -

    I have contacted Symantec support and they have went through my dump files and replied back stating "there is no trace of SEP driver causing the issue". Could you please explain why you think the Norton firewall driver is the culprit?
      My Computer
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  12. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #9

    blacky35 said:
    Hi -

    I have contacted Symantec support and they have went through my dump files and replied back stating "there is no trace of SEP driver causing the issue". Could you please explain why you think the Norton firewall driver is the culprit?

    Related to teefer2.sys Symantec CMC Firewall Teefer2.

    Unable to load image \SystemRoot\system32\DRIVERS\teefer2.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for teefer2.sys
    *** ERROR: Module load completed but symbols could not be loaded for teefer2.sys
    Probably caused by : teefer2.sys ( teefer2+72e6 )


    From the most recent crash DMP
      My Computer
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  13. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #10

    Did updating Norton resolve your problems?
      My Computer
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