My Notebook Shut Down When Running easeus data recovery wizard

- Windows 7 x64 bit;
- the original installed OS on the system: windows 7 professional 64 bit;
- full retail version;
- the age of system (hardware) one year;
- the age of OS installation: seven months after last installation.

Hello,

every time I run easeus data recovery wizard professional or 7-zip with a large file my notebook shut down; I hear the fan spin fast and the temperature growing.
The shut down come after some minutes.
I wonder what is the reason.

Thank you.

Download and install the hardware monitor and select download and then select the appropriate (32-bit or 64-bit) version of the software. Monitor your temperatures during the sequences you described that cause your computer to shut down. Let us know what the temperatures reach before it shuts down.

The temperature is about 98/99 °C.

Thank you.

cypherinfo said:

The temperature is about 98/99 °C.

Thank you.

Those are very high. Download and install the latest chipset drivers and BIOS update for your notebook model from your vendor (Dell, HP, etc.). See if that resolves the issue.

GianniDPC said:

It can also be a hardware fault do you have any warranty ?

If the chipset and BIOS updates do not resolve the issue, it probably is hardware. What you describe may be a result of your thermal interface not being properly seated with the CPU to allow the heat exchanger (I assume it is a heat exchanger since it is an i7) to transfer the heatflow away from the CPU properly.

Thanks for the good suggestion, Gianni.

I have already updated the HP BIOS to the latest release; I wonder why the same issue happen randomly even when I was simply browsing the web?

Thank you.

If it is a hardware issue, it can happen anytime. When was the last time you used a can of air to blow the dust out of the machine? If you never have, do the following:
1. Go to your nearest electronics/computer store.
2. Buy a can of compressed air.
3. Shut down and turn off your computer.
4. Unplug your computer from the wall and then remove the battery.
5. Take the can of compressed air (making sure it remains upright the whole time) and blow into any vents on the computer to flush dust out.
6. Put the battery back in the computer and plug the computer back into the wall.
7. Turn your computer on and see how it runs.

Before you get a can of compressed air, do the following steps to see if it may be an issue with the BIOS:

Note: backup any files if you are using a RAID controller of any kind.
1. Go into your BIOS and load default settings to clear the CMOS memory.
2. Save Settings and exit the BIOS.
3. Shut down and turn off the computer.
4. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
5. Hold down the power button for 30 seconds to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
6. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall.
7. Turn it on to reinitialize the software connections between the BIOS and hardware, and post back how it runs.

Did you proceed with the above steps? Any outcome? Do you need further assistance?