BSOD after Itunes Update - Locale ID: 1033, Bad Driver - No Safe Mode

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  1. Posts : 25
    Windows 7 64bit
       #1

    BSOD after Itunes Update - Locale ID: 1033, Bad Driver - No Safe Mode


    Hi -
    I need help with a BSOD and subsequent boot failure. Windows Startup Repair can't fix the computer automatically and I'm at a loss.
    The problem occurred after I updated to the latest version of Itunes a few days ago.

    Sorry forum - This post doesn't follow the BSOD posting instructions. Right now, I can't even boot into safe mode, so I don't know how to run the utilities.

    Here is what I got from Startup Repair:

    Problem signature
    Problem Event Name: StartupRemairOffline
    Problem Signature 01: 6.1.7600.16385
    Problem Signature 02: 6.1.7600.16385
    Problem Signature 03: unknown
    Problem Signature 04: 21200795
    Problem Signature 05: AutoFailover
    Problem Signature 06: 9
    Problem Signature 07: BadDriver
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033


    Details about the computer:
    Acer Aspire AS1830T-3730 laptop
    Core i3 - 1.2GHz
    4GB DDR3 SD RAM
    WD Caviar Black 750GB
    Windows 7 Ultimate x64 - (retail re-installed)

    Any help would be greatly appreciated.
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    I will need a little more information. Does the computer automatically start Startup Repair, or do you get there through the advanced boot menu? Also, do you have a Windows 7 DVD or Windows 7 Repair CD/DVD?
      My Computer


  3. Posts : 25
    Windows 7 64bit
    Thread Starter
       #3

    I get the option of running Startup Repair or starting normally when the computer starts.
    When in SR, it tells me it can't fix automatically.
    I have the Win 7 Disk. Unfortunately the Win 7 Repair Disk I had made fails to boot.
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    Can you get to the Advanced Boot Menu by pressing F8 every half second immediately after the computer turns on until the Advanced Boot Menu appears?
      My Computer


  5. Posts : 25
    Windows 7 64bit
    Thread Starter
       #5

    yes I can get there...
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    Good.
    1. Click Repair your computer
    2. Select your region
    3. Login with your administrative account
    4. Click Command Prompt
    5. Type sfc /scannow (you may have to run this three times to resolve all issues)
    6. Post back your results
      My Computer


  7. Posts : 25
    Windows 7 64bit
    Thread Starter
       #7

    I can't seem to run sfc. I get a message saying that there is a system repair pending and that the system needs to restart. Tried this a few times this and that way but always ended up getting the same message that it can't run sfc because of the pending system repair.
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    afritsche said:
    I can't seem to run sfc. I get a message saying that there is a system repair pending and that the system needs to restart. Tried this a few times this and that way but always ended up getting the same message that it can't run sfc because of the pending system repair.
    Try the following tutorial: Startup Repair Infinite Loop Recovery
      My Computer


  9. Posts : 25
    Windows 7 64bit
    Thread Starter
       #9

    I tried this but it didn't solve the issue. At the end when I restart, I still get a BSOD during boot.
    Then the system restarts and I'm back where I was before...
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #10

    What happens when you try to start in safe mode? BSOD as well?
      My Computer


 
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