BSOD using Premiere Pro CS5.5


  1. kcjpro
    Posts : 4
    Windows 7 Pro x64
       New #1

    BSOD using Premiere Pro CS5.5


    Hello, I am constantly getting BSOD's while using Premiere Pro CS5.5. I saw another post with this issue. Attached is my minidump and the xml file from the latest crash and below is the window that appeared on reboot:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050033
    BCP3: 00000000000406F8
    BCP4: FFFFF8801061AC35
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\120711-8439-01.dmp
    C:\Users\*****\AppData\Local\Temp\WER-74974-0.sysdata.xml

    Any thoughts? Thanks for your help.
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  3. Darryl Licht
    Posts : 1,939
    Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
       New #2

    Prior to asking hundreds of questions, and wasting time regarding this issue...

    Kindly tell us exactly where you got your copy of CS5, and why you are not contacting Adobe?
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  4. kcjpro
    Posts : 4
    Windows 7 Pro x64
    Thread Starter
       New #3

    Not sure why it matters where I purchased it but I got CS5.5 Production Premium from BandHPhoto.com.

    The computer has crashed with BSOD doing other operations (surfing the web, using Microsoft Outlook) however I primarily use the system for editing. It's less than a month old. The reason I posted here was there was another person that was having an issue with BSOD and Premiere and it turned out to be his SSD drivers. I also have an SSD. I can't seem to find out how to open the .dmp file to see what's inside which may point to the problem.

    Thanks for the help.
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  6. Darryl Licht
    Posts : 1,939
    Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
       New #4

    I had to ask because Adobe products are one of the most pirated out there! Everyone wants them, nobody wants to pay for them! Our crew here wastes thousands of hours assisting users who have illegal or pirated copies, so I wanted to prevent that waste of time.

    So, have you contacted Adobe tech support? If so, what did they have to say?
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  7. kcjpro
    Posts : 4
    Windows 7 Pro x64
    Thread Starter
       New #5

    Oh, I see. Thanks for clarifying Darryl and thanks for helping me with this.

    Adobe had issues with BSOD using their Titler (which I haven't used at all), however, they fixed that in their latest update (which I updated first to the latest version to see if that would fix the issue but it hasn't). I searched the web to see if others were having this issue and found this forum with other similar posts and it seems that in the other cases it was a hardware issue. Sorry, if I posted in the wrong forum regarding the issue. I have also gotten BSOD's while not using Premiere so I don't think it's specific to Adobe.

    Is there a specific program I need to read the dmp file for clues?

    Thanks.
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  8. Darryl Licht
    Posts : 1,939
    Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
       New #6

    Try this:

    https://www.sevenforums.com/crashes-d...-dmp-file.html
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  10. kcjpro
    Posts : 4
    Windows 7 Pro x64
    Thread Starter
       New #7

    Thanks Darryl. I have followed the instructions and attached is the "Seven Forums" zip file.
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  11. panais
    Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       New #8

    Hi.

    The 95% of your minidumps points your nvidia gpu.

    Though start with this,

    Remove Zone Alarm from your system,ZA is notorious source of bsod.

    Download,install and use Microsoft Security Essentials with windows firewall.

    Finish and post back.
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